Crowne Travels LLCReviews of crownetravels.com

I am deeply disappointed and frustrated with my experience with Crowne Travels, which has caused me significant financial loss and emotional distress. What was supposed to be a smooth and meaningful trip turned into a stressful ordeal due to their negligence and broken promises. First, Crowne Travels assured me that a spiritual guide would be provided as part of my travel package, an essential component for my journey. However, they retracted this service at the last minute without any notice or explanation. This left me scrambling to arrange guidance on my own, costing me both time and money. Second, I had booked a flight through Crowne Travels, but they failed to communicate that the flight time had been changed. As a result, I missed the flight entirely and was forced to pay an additional $268 to secure another ticket. When I brought this to their attention, they initially promised to refund me the $268 as compensation. However, they later went back on their word and acted helpless on the matter. Although, they were the reason I missed the flight. These failures in service and communication have caused me significant financial hardship and left me feeling unsupported and misled by a company I trusted. It is unacceptable for a travel agency to operate with such a lack of accountability, especially when their services are tied to such personal and important trips. They have caused me great great distress, and I am disappointed in their services, and would not recommend such a negligent company to anyone. Also, once they have your money, they feel no obligation to respond to your calls anymore. Brother Ibrahim specifically has acted extremely unprofessional in this instance.

We have booked our Umrah trip with Crowne travels. Our travel date was 17th Jan to 27th Jan 2025. Our agent was Affan. I booked my trip well in a months advance. I chose 5 star Hotels in Makkah (Swiss Hotel Clock Tower) but he said Hilton is very good so I said that’s fine I’ll take that and Madinah(Movenpick- Anwar al Madinah) and I was very clear with Affan that I wanted specific Hotels and I was travelling with my mother, wife and a 18 months old Son, My mother couldn't walk for long and it is hard for her to get on shuttle a bus. I have asked Affan so many times before paying them and he ensured that my hotel rooms are booked in the desired hotels. The day of our travel 3 hours prior to my Flight Affan calls me and says that your reservation has been cancelled by some vendor and we have booked you in different hotels without my CONSENT but I didn’t say anything things happens and they gave me Rotana in Madina ,They booked me in a Four star hotel in Madinah and in Makkah they called me a day before and told me they can’t find any hotels in Makkah for me just because they had to pay over charge for madinah hotel and they don’t have funds. it was their fault for not confirming the hotels and asking me for more $1500 just to make a booking in Makkah. And now they just told me find something on your own and they are not responding.It was such a stressful time for me with My family to figure out to get hotels in Makkah. They ask you to pay in full in advance well before your travel Affan was on my neck until hot the full payment If you want to stay in hotels closer to haram or you have a preference please book the hotels yourself don't trust them they are Sacmmers, if anyone had faced this same issue you are here at Allah’s Home they don’t realise our dua’s can effect them Inshallah Allah will show them what they did with me they will see. If I had an option to rate them below 1star I would have done that. I’m gonna take legal action against them so other people doesn’t face this issue

We have booked our Umrah trip with Crowne travels. Our travel date was 13th Nov to 23rd Nov 24. Our agent was Ibrahim. I booked my trip well in 2 months advance. I chose 5 star Hotels in Makkah (Swiss Hotel Clock Tower) and Madinah(Movenpick- Anwar al Madinah) and I was very clear with Ibrahim that I wanted specific Hotels and I was travelling with my mother, wife and a 18 months old daughter, My mother couldn't walk for long and it is hard for her to get on shuttle a bus. I have asked Ibrahim so many times before paying them and he ensured that my hotel rooms are booked in the desired hotels. The day of our travel 3 hours prior to my Flight some other agent from Crowne travels Affan calls me and says that your reservation has been cancelled by some vendor and we have booked you in different hotels without my CONSENT. I asked them to cancel my booking and I would book myself or I am ready to pay the difference if the closer hotels are expensive now but they said nothing can be done now your booking can't be refunded. They booked me in a Four star hotel in Madinah and in Makkah they moved me to a hotel from which I had to take a shuttle with my Mother every time I had to go to Haram. It was such a stressful time for me to take a shuttle with My mom every time I had to take her to Haram in Makkah. They ask you to pay in full in advance well before your travel. If you want to stay in hotels closer to haram or you have a preference please book the hotels yourself don't trust them. Rest of the services like transportation in Saudi was fine.

It was all great at the beginning when I contacted them to book a customized umrah package for me and my family. Mr Affan was great communicating with my needs. He created the package the way I wanted.that included our flights and hotels in Madinah and Mecca. He told us both hotels will be 5 star hotels. For Medinah it will be Pullman ZamZam and for Mecca it will be Hilton Convention and assured us they both are very close from Mashid Nawabi and Haram.Based on my own research everything found well and I agreed with package and paid him the money whatever he asked for. There wasn’t even any negotiation for the price. They got the money and he confirmed my flights and sent me flight information but didn’t send me the hotel information for booking or anything like that. Before we left for trip everytime I asked for hotel he said don’t brother your hotels are confirmed as I agreed. I trusted him blindly and gave him the full amount. The trip was for 9 people. You can imagine how much I paid them without negotiating vexatious was happy with the package. Didn’t worry about the money. So we left and we were in Dubai, the day we were getting ready for our flight a travel agency from Saudi Arabia ( who would be providing us ground transportation that includes transport from airport to hotels, Ziyarat er etc) on that document I saw the hotels in both Madinah and Mecca are changed and totally different hotel. I was extremely surprised and disappointed about this. As Crowntravels didn’t even bother to communicate with me about anything for hotel change. For Madinah they changed it from PULLMAN ZAMZAM A 5 STAR HOTEL TO OUTHMAN HITEL IS NOT EVEN A 3 STAR HOTEL. AND GMGOR MECCA THEY CHANGED FROM HILTON CONVENTION 5 star hotel to double tree by Hilton a 4 star hotel. After I kept trying to contact with him and finally he responded just an hour before my flight from Dubai to Madinah that they had to change the hotel unfortunately. I literally couldn’t believe that. And couldn’t tell him anything as I was rushing for our flight. After reaching Madinah at hotel. I was so disappointed about that hotel. Bathroom was dirty, small room, not comfortable. It was so embarrassing infront of my family( my parents and siblings who flew from my country and joined us in DubaiAs I wanted to provide them comfort in good hotel. And walking distance to Masjid Nawabi was very long and very tiring for my old parents. Outhman hotel was just like getting a slap on my face. Very very disappointed. For Mecca it wasn’t too bad as double tree is a good hotel. But more walk to Haram. Anyways after I reached back home in NY he contacted me and asked me how was everything I expressed my concerns. He seemed very careless about it. Also he said if I want he will have his manager to call me. It’s over 2 weeks now they aren’t even bothering to call me. Brothers please don’t do business like that and please don’t make money like that. If you would have asked me for couple extra thousands dollars I would’ve given it to you. But if you promise or agreed to provide service/properties to your clients.m, for you it would be mandatory to fulfill your promise. Please I request you to not to do it with anyone else.

there website is full of religious, but there is no honestly in this business, staff is untrained have no clue what they are doing they are misguideing customers, IBRAHIM this agent ruined my trip i booked one ticket from Dubai to ORD, 1.# he booked international flight with 0 baggage check in what a joke isn't ? 2# he over charged me 3# last minute he increased my ticket price. 4.# he did not disclose any details of the flight like about baggaged. last minutes we stuck in airport ending up paying $95.00 per pc 5# connecting flight from london to ord has been canceled they screwed up @connecting got stuck there 24hours then finally my luggage not on board from london, this tickets is considered is no baggage to be on board , even i paid at airport there is no help from this travel agents, if anyone wants peaceful journey please DO NOT BOOK WITH THIS CROWN TRAVEL.

Overcharged me for hotels which I was promised. Please consider before you select them as your travel agency. When you call them from Madina & reception saying no reservation, I called them they were laughing. Definitely not a recommended travel agency greedy for money the owner of this company has 10 travel agency that he is running just to fool customers by going for his travel agency. Mahad needs training on how to handle customers call, he told his co worker Ibrahim he wouldn't answer our call cause we were rude. For his knowledge customers are always right. Promised us Pullman Zamzam, & Mysk Touch & ended up booking us 2 stars hotel.