CrowdologyReviews of crowdology.com

My review was removed so I am re-posting. After posting here my issue was resolved and I was able to withdraw my funds. Let's see how my experience is going forward. I'll add a star each time I am satisfied my accrued funds have been deposited. Thank you for your assistance thus far.

Starting to lose faith in Crowdology. After the recent balance vanishing issue, I was concerned to see that it appeared to have happened again. Then it kept making me revalidate my account to the point where I changed my password countless times. So i email them and get told I've been flagged by the 3rd party quality team. Which can apparently happen if you hit the wrong button in an isolated incident. But it's okay cos they asked for the review to be done urgently so it will only be a few days. Except it's not because a few is 3 days. This is day 5. Note here, the revalidation nonsense was a charade and if I hadn't asked I wouldn't have known what was going on. Really unprofessional! Seems fair to update this. This was resolved eventually on the 22nd of May. Took a while, but Caroline was excellent and relentlessly pursued this matter for me to it's conclusion. Faith restored somewhat

My review 1) Customer Service 2) Surveys 3) Payout vrs length of time 4) Payout 1) Customer |Service - well it's like everyone has said already - there is non! I've submitted 5 complaints so far - got 5 auto replies NON of which even mention the issue and have ZERO success is sorting any of the issues. ( just a side note - I have an award as the BEST customer service agent in a contact centre out of about 180k people.. so I kinda know what is and isn't good CS). 2) Surveys: I have seen and taken part in worse – much worse – but some of them do glitch, and as above, there is nothing you can really do about any of them because no one will get back to you. Just one added note – most folks tend to have free time at weekends – well you ain’t doing surveys then. For some unknown reason this site closes at weekend – I’m not sure I have had a SINGLE survey come through on a Saturday or Sunday – which is REALLY frustrating. 3) Payout vrs length of time: So compared to other survey sites I would have to put this lot right up at the top. I’ve managed to make around £40 off this site, which is more than any other site in the same time. 4) Payments – ok so this is a BIG ONE: I chose to use Paypal as my payment method but NO WHERE on the instructions does it tell you that your Crowdology email has to be the same as your Paypal one! It’s not hard to add an email to your paypal, takes 2 mins, but they should make it clearer. Now as for payments – have to say this has been as quick and simple as any other site, if not one of the best. Overall – out of the 5 sites I use i would put this lot number 2, only BS beats this lot.

I have tried contacting them and they say do a screen shot of my account. Still no reply just an email with a ticket number. Given a few days after the complaint I was given help and the arrears was put on my account.

I only started using this service recently but it is incredibly frustrating and lots of issues already. Firstly, I have responded to surveys before and got 2/3 of the way through, when suddenly I get sent to the "Sorry, you don't qualify for this survey" page so I'm never credited for that time. Secondly, I logged in today and my account balance has been wiped to 0. Looking at other reviews this appears to be a monthly or weekly occurrence - incredibly worrying for a tech based company that they can't even get their own IT functioning! Third, I am currently not able to complete any surveys. I get sent to a page saying either my account was flagged for inappropriate responses or I'm out of area, or have already completed. None of this applies so I assume again, the websites and surveys are glitching. Lastly, I'll be sent surveys to do and then when I click on them, instantly told I don't qualify. I get multiple emails a day so my inbox is being filled up unnecessarily. I tried to edit my profile to receive more relevant ones but the website won't even let me do that. Contacted Customer Support and got a ticket but it was never answered. So overall I cannot recommend Crowdology. Glitchy website that frequently breaks, frustrating survey experiences, rewards disappearing, poor / non-existent customer service. Edit (August 2023): As soon as I posted a review, someone from Crowdology responded asking me to get in touch, despite my initial ticket being unanswered for weeks. As far as I can see, Crowdology will only care about customer service if they think it's affecting their ratings. I was able to talk through the issue with Caroline re being stuck in a Validation loop and my account, and the rewards earned so far, were restored. For that reason I have upped my rating. However, the other issues are still persistent - my profile is mostly completed now and still I am being sent surveys that I almost instantly don't qualify for. I am also still completing surveys up to at least the halfway point (which might be 5-10 minutes of my time) and THEN I am told I don't qualify. Why am I not rewarded for that time?? So my rating has improved but I still don't really recommend this site.

I hadn’t received any surveys in over 2 months so decided to log in to my account to check everything was alright, nothing showing wrong there but tried again tonight and it didn’t recognise my email address saying I had to revalidate which I did and logged in again and my account had been wiped of all my details, I logged back out and tried again this time it stated my email address not recognised. What is going on Crowdology? I have been with them for years. I have written in to support so will see if they reply. (Update, recieved email from Support as well as answer to this review, will keep you posted with result) (Update, all sorted, an IT problem with their website)

Firstly the people who work at Crowdology was great but it is Cint I have the issue with. So I signed up with Crowdology having used them in the past and did some surveys. I got enough to cash out and so requested payment. A week later the payment failed. I wrote to complain and then my account was locked out. After a few emails to Crowdology it seems Cint locked my account due to fraud checks. I'd only done 5 surveys so what was wrong I dont know. Anyway a month later my account was reinstated and I could claim my money. It was all a lot of effort and I had done nothing wrong. Caroline at Crowdology was brilliant so its not really Crowdology but Cint who they use.

UPDATE: I received my payment after a month, but I'm not so sure I'll keep working for them So from 1 star to 3