CrowdologyReviews of crowdology.com

Fantastic survey site, and a brilliant customer service department, I highly appreciate this survey company.

very helpful customer service

Dear Everyone, I did not want to write this review, but the company have left me no choice. I have been completing their surveys for a while now, and I originally received payments through Pay Pal on a regular basis. However, trying to obtain payment recently has been a horrendous experience. I submit tickets, and it takes an age for them to reply, or they do not reply at all. When they do reply, it is a generic one, which tells you nothing. One day as I was reading the reviews on Trustpilot, one of their agents, Caroline Knowles left an email address to contact her on, if you had any problems. This I did, and one time, and one time only she resolved the issue, and I received my monies. However, the next time it happened, I did not get my monies. I emailed her, and told her that, I had been on to companies house, and obtained the names of all the company directors, together with an address to write to. I am now in the process of contacting all of the directors, to see if they can assist me. I am also preparing to contact the National Press, and the BBC programme Watchdog, as this can not be allowed to continue. I am completing their surveys to a high standard, and while they are probably receiving their monies from the companies they work for, I am not. I still receive surveys from the company, on a regular basis, but I do not receive prompt payment. I hope that this review is helpful, and as I have stated before, the company seem to have dubious methods of doing business, so be careful. I am at the moment owed £4.16p by the company, not a lot, but it is my money. Regards, Robert West 11/09/2023 Hi, As you can see, as at today the company have not extended to me the courtesy of a reply. A company is judged on how it deals with customers queries, and Crowdology has failed in that respect. I will leave it up to you to decide whether you want to trust them with your time and knowledge, bearing in mind that you may never receive any monies owed to you. As I stated before, the actions I said I would take, are now in place. Regards Robert West 14/09/2023 Hi, As per my previous review, today, I posted a letter to Savanta Group Ltd, giving full details of my on-going query with Crowdology. Savanta are the parent company for Crowdology. I look forward to a reply from them. Regards Robert West 15/09/2023 Hi Everyone, I would like to thank Caroline for the assistance she has given me, in sorting this problem out. I believe, when companies have a problem, then they sort it out, the right thing to do is acknowledge that. I have no problem increasing my star rating to 5 star, due to the actual work Caroline put in to help me. Thanks Caroline. All the best Robert West 19/09/2023

I feel so foolish. This site worked for a while and I got rewarded. But they take a month to pay out Amazon vouchers and I racked up over £60 of payments, all of which then failed. Can you imagine how much work went into doing surveys to rack up that sum?! I am now locked out of my account with no explanation. I contacted support but they have ignored me. I would love to know what is going on because it was good for a while. I have a very bad feeling right now. UPDATE 6 OCT This was a bit of a saga. I have finally been paid out. The main reason for me updating the review was to single out the truly excellent support I received from Caroline at Crowdology/Savanta, Caroline was honest, patient and, most of all, helpful in sorting this all out. She is a superstar. For this reason, I changed my original 1star review to 5stars. It really is for her rather then Crowdology, who really need to do 2 things: 1. Have faster payouts, preferably instant like their rivals 2. Have better support from Cint, who appears to be the company that pays. Thank you Caroline!!!!!

Done surveys and got paid out contacted customer services to find out when the payment was due and they where very helpful and positive definitely recommend

Apart from paying fairly sensible money for completed surveys, and paying it promptly, Crowdology appear to have good customer support. I was missing a payment, and I when I raised the matter with them I received prompt responses and a swift resolution to the problem.

Helpful, friendly, straightforward.

They were very helpful with a query about my rewards and sorted it out quickly for me. The surveys are interesting and the rewards are very useful!