Ashley J.
I absolutely do NOT recommend Cross…
I absolutely do NOT recommend Cross Country Moving Company! They told me given our circumstances (i.e: my husband being in the hospital because he needs two organ transplants) and me moving and being across the country all by myself that they would have my stuff here no later than the 20th of December. The last update I received Thursday morning (the 16th) told me the truck was in Nevada (not that far from Cali) and then it went radio silent. When I called to get more info I was told it would now be the 24th-25th…or possibly later. They took our stuff on the 9th. That's over two weeks. They know my situation and they know I’ve been without any of my things (including my car because they took that separately.) all while having to travel back and forth to the hospital (because the moment we landed in California on the 13th we had to take him to the hospital and he was admitted.) I even paid extra and had them take our stuff days before we got to Cali in order to make sure everything would be here no later than the 20th. Between the truck going MIA. Being told one thing and paying extra for it. I can’t recommend them and I truly wish I went with someone different (but they were rated well….although I can’t fathom why at this point.)
Response from Cross Country Moving CompanyMar 24, 2022
Hello Ashley Jade, Thank you for working with our customer care team towards resolving your claim. Please do not hesitate to reach out to our customer care team should there be anything else that we can assist you with. Respectfully, Management Cross Country Moving Company




