Cross Country Moving CompanyReviews of crosscountrymovingcompany.net

They will bait and switch you for thousands of dollars. Do not trust them. I provided my full inventory on 8/14/2025 and signed a binding agreement the next day for a "guaranteed price" of about $8,000. On the day of the move, the crew presented a revised charge of $9,321, an increase of $1,148 over the agreed price. My items matched the inventory I had provided, and the crew loaded everything but refused to ship it until I signed and paid. With movers standing in my home and no realistic alternative on moving day, I signed with no other options. I called customer support the same day to dispute the charge. The representative was condescending, made no attempt to resolve it, blamed me for the increase, and said my only option was to pay if I wanted my belongings moved. The company claims the increase reflects items I added to my inventory. That is false. This is a bait and switch: quote a guaranteed price, then raise it on moving day when the customer has no leverage. This company will be extremely kind, caring, and responsive before you pay them. Once you pay you are on the hook.

We started the process of finding a mover with very low expectations. This industry is in desperate need of regulation, laws, and consequences for bad actors like Matthew Chevalier and Cross Country Moving company. They (Matthew Chevalier) will swear up and down (lie) that they are an actual carrier but when it comes time to ship your house hold goods they will simply sell your business to the LOWEST BIDDER and pocket the difference. Some of you "free market types" may think this is okay. Here is why it's not. They outright lie to you about the service you are about to purchase by making you think your precious memories and goods will be handled by professional movers they directly hire, train, and maintain. They will not. They will hire out the literal cheapest movers possible who will in turn pay the most pathetic wages you can get away with. Now instead of having paid $8-10k (for professional movers) for a cross country move your shipment is now being handled by the cheapest labor money can buy. Ask yourself do you want an angry underpaid guy handling all your house hold goods (some of which are literally irreplaceable)? I think most would say no. Finally they will claim that they are only registered with the Department Of Transportation as a Carrier Only (US DOT 2626333) which is technically true. However this industry is so poorly regulated there does not seem to be any consequences for brokering out your move to the lowest bidder anyway, despite having told you they wouldn't. This explains why a lot of bad companies have such wildly different reviews because sometimes the cheapest movers are not available (booked up) and they manage to hire a decent outfit out of sheer necessity *though they will still charge you nearly double of what it actually costs. BOYCOTT THEM.

Asked for a quote for 1300 cubic ft of inventory. The rep said they quote based on inventory & that is how they can charge lower rates than competitors. He sent a quote based on my inventory list, & I followed up with a video, as requested. We settled on a date for packing/moving. The day before moving, the rep said that based on the video I had sent 3 weeks prior (20 days exactly), the move would cost $2,000 more than they quoted. They made sure we didn’t have time to find a different company to move us from CA to PA. He said it would take a full day for packing/loading, but I did not expect that to be from 12- 1:30am (for 1 bed, 1 office, 1 nursery). They played Tetris with the truck because they sent one for 1100 cubic ft instead of 1300. Also couldn’t fit our lawnmower so we had to leave that behind. They asked us to go to McDonald’s at 10pm for them. At 1:30am, they left 20 boxes, packing tape, and (McD’s) trash everywhere. We received an audacious email from the rep in the AM saying we owed an additional $1200. We called him to ask how, when he had the video & inventory list for 3 weeks. Instead of explaining what we were being charged for, he berated us, then hung up. He then texted that he was calling dispatch to tell them to return our stuff & they would charge us for all of the packing & moving. His texting was frantic, full of contradictions & he wouldn’t answer calls. We called the main line & connected with a manager, who was barely better than the rep. After we explained the situation to him, his response was that we didn’t need to go get McDonald’s for the crew, & that they don’t use videos as a means to compile an estimate (even though that is what they used 2 days prior to say they needed to charge us more before showing up). We had no choice but to pay. We were moving across the country with our 4 month old & this experience was so incredibly stressful. After googling, I realized others had issues with that rep as well. A side note, he said it would take about 5-7 days for delivery; it was 14. After unpacking some items, realized several were broke and then packed that way. A few items were broken and packed as separate pieces, indicating they knew they were broken, said nothing, and packed them for us to open glass shards.

Do not use this company!! The movers took my Breathing Machine after I told them not to pack it in their truck, I went 5 days without it. They gave me a quote of $ 2890 then the day of the move charged me over $10,000. They changed the pickup and delivery dates 3 x, and damaged my wood furniture, chipped and scratched!! They were only moving a Household of 1 person. They moved me from CA to AZ

I absolutely do NOT recommend Cross Country Moving Company! They told me given our circumstances (i.e: my husband being in the hospital because he needs two organ transplants) and me moving and being across the country all by myself that they would have my stuff here no later than the 20th of December. The last update I received Thursday morning (the 16th) told me the truck was in Nevada (not that far from Cali) and then it went radio silent. When I called to get more info I was told it would now be the 24th-25th…or possibly later. They took our stuff on the 9th. That's over two weeks. They know my situation and they know I’ve been without any of my things (including my car because they took that separately.) all while having to travel back and forth to the hospital (because the moment we landed in California on the 13th we had to take him to the hospital and he was admitted.) I even paid extra and had them take our stuff days before we got to Cali in order to make sure everything would be here no later than the 20th. Between the truck going MIA. Being told one thing and paying extra for it. I can’t recommend them and I truly wish I went with someone different (but they were rated well….although I can’t fathom why at this point.)

Read all the negative ones and you will know. They have multiple websites: crosscountrymovers.com and crosscountrymovingcompany.net are the same guys. And have many different Yelp pages. So do your homework well. They are NOT even a real moving company. A bunch of guys with with a phone. They will give you a very sweet deal and take the money upfront. Then the nightmare begins. A small local company comes to you. Cross Country Movers don't own anything, not even the trucks. Hence they never know where your stuff is. You can keep calling and pull your hair but they will keep telling you 'the driver will call you 24 hours before delivery' and they have no idea where the truck is or when it will arrive. We got our stuff three weeks later. Many things broken because no one is responsible; the packers are a different company, the driver different, and the delivery guys someone else. No one cares how your things are. You'd be better off finding a handyman and paying him to do the job. He'll probably break less things and keep you updated on when he's reaching.