Stephy
Unsatisfactory Shipping, Customer Service and Material
Shipping/Customer Service: Crooked Coyote does not provide tracking for orders that are below a threshold, I believe $50. Additionally, the website states free 4-day shipping. It took a week to process the order and an additional 6 days to ship. Material: The material was not as vibrate as displayed on the website. Although the width of the bandana is accurate, the banana itself is so large, making it wrap around the neck well but go all the way down the back. I will not be purchasing more items from Crooked Coyote.
Response from Crooked CoyoteSep 21, 2021
Hi Stephy! I'm very sorry to hear that your order took longer to get to you than expected. Unfortunately USPS doesn't always meet it's quoted 1-3 transit days in today's difficult times. I do apologize though for us holding up processing longer than usual as this is a rare exception we strive to avoid at all costs. As for sizing, I'll be sending you an email offline to show you some neat ways of tying the bandanas for in-between sized dogs and/or discuss possibly swapping out your sizes free of charge! Thank you for your honest feedback and rest assured we're very committed to continuously improving the quality of our small business :)