K.G.
Uncomfortable
My boyfriend and I went to go get promise rings because he is going off to the military. Granted we are young and my boyfriend did spring it on me, so we did look out of place. The woman questioned us right off the bat and the other called security right away. Now we felt obligated to buy something not to look bad. Then while looking for the rings the woman started to rush us like if to say, " dumb kids get out". And trying on was almost not an option, with the guard standing behind you. Any slight movement felt like a take down situation. When we got to the register that's when she become friendly and gave us a half empty silver polish as a "gift". Over all if your under 40 forget about shopping here, unless you are dressed like you came right out of Martha Stewart's catalogs. I do have to say that the ring I got was okay but the ring I loved may have gotten me tackled if I asked to see it.
Response from CR Jewelers 'Diamond Importers'Oct 22, 2015
Hello KG, We are so sorry to hear about your experience in our store. Your experience is not a typical one in our stores. As you can see from all of our previous reviews our associates are very attentive and helpful with our customers. Can you share with me which mall store location you were in and when you were in our store, there is no mention of it in your review. Whenever a Security Guard is called to one of our stores we (corporate office) receive a notice and we have not received any notification that a Security Guard was called to one of our stores. I would love the opportunity to speak with you about your unpleasant experience. Feel free to contact me at our corporate office, 561-989-9899 ext. 124 and ask for Linda. I would like to get more details and retrain the associate who may have been involved. Thank you and we look forward to hearing from you. UPDATE 10/22/15 - Hello K.G. We have reached out to you and have not had a response back. We were able to track the sale of the ring and customer information and see that your purchase took place in our Coral Square Mall. I spoke with our District Manager who was the woman who waited on you and said both you and your boyfriend were a pleasure to deal with and that she did not call Security as you stated in your review. I called the Security Department in the Coral Square Mall to see if there was a record of them visiting our store that day and there is no record of security coming into the store. We were happy that you did actually purchase your ring from us which we assume is because you loved it not because your were "pressured you would have gotten taken down" as most times that is not a reason someone buys something. If being pressured is a reason for purchase the customer would return the item within a few days, we have no return on record from you. Based on all of the facts we have uncovered we believe your visit to our store to be a positive one which also resulted in a purchase from you and that for some unknown reason you have chosen to slander our associate and company. If you would like to give us any other details or respond to us feel free to do so. My contact information is listed in my previous response. Thank you.