S.R. B.
My experience with this company was a TOTAL NIGHTMARE
My experience with this company was a time consuming and maddening month of missed deadlines, outright lies, and deceptive practices. When one representative claimed that he had read my entire book, I asked him to explain one of the most central plot points (not an obscure detail) and he had no idea what I was talking about. His supervisor later admitted that the representative had simply lied to me. I was sent a deck of potential social media posts. Two of them were so generic that they could fit any book. The others all contained incorrect information about my book. It was clear no one had read it. One representative claimed he owned that THE company and that there was no supervisor I could speak to except God. He mocked me. Finally, I received a call from someone who seemed to be sincere and, like EVERY one of the other five employees I had talked to, missed his deadline. The only positive thing I can say is that they did give me a refund after a month of wasting my time. IMPORTANT UPDATE! Please Reed. As you can see, Crescent Hill responded to my review by offering help. They asked for the opportunity to make it right. When I respectfully contacted them, AS DAY HAD ASKED-they did NOT respond!! so the response they posted was just for show. I advise anyone contemplating doing business with this company to be very careful.
Response from Crescent Hill PublishersMar 30, 2026
Thank you for sharing your experience, and I’m truly sorry to hear how difficult and frustrating this process has been for you. What you’ve described missed deadlines, misleading claims, employees mocking you, and a clear lack of familiarity with your work is completely unacceptable. No author should have to endure that level of disrespect, especially after trusting a company with something as personal as a book. I also hear how painful it must have been to be lied to about whether anyone had actually read your manuscript. Asking about a central plot point and getting no answer is not a small oversight—it’s a sign of a broken process and a lack of basic integrity. And being told there’s “no supervisor except God” is not only unprofessional, but demeaning. Please know that this feedback is being taken seriously. If there is any further action you’d like us to take such as escalating this to ownership, or helping you connect with a more ethical service provider I will personally ensure it happens. You deserved better, and I am sorry we failed you. If you’re open to it, I would welcome the chance to speak with you directly to learn more and to see if there is anything we can do to make this right. With sincere apologies, Crescent Hill Publishers