Csalcido
Run, don’t walk from Crelate! Save ur $
Their product is a sophisticated product. That DOES require a lot of hands-on work to implement. My biggest concern is they have an absolutely terrible customer support system; worst I’ve ever seen... I spent $2300 and I’m almost 3 months in trying to implement the software and it is still is not fully implemented., who has time for that?? . When you call their customer support number you get an answer machine and the fastest return call time has been four days. The online chat mechanism is a joke ; nobody is currently online.. I’m now waiting 10 days for a response. Solution: I just purchased Big Biller and M. ecstatic. I spent 48 hours of a 15 day free trial and was thoroughly impressed. Also, instead of being forced to buy a yearly expensive contract, you can also do a month-to-month with Big Biller, which is significantly more affordable. The customer support is outstanding ( you get a human being from United States on the phone) the product is easy to follow and imports resumes and LI profiles are easy to import; resumes parse and populate the CRM. immediately. I love it. Also, instead of being forced to buy a yearly expensive contract, you can also do a month-to-month with Big Biller, which is significantly more affordable.
Response from Crelate, IncFeb 18, 2026
We’re truly sorry this was your experience. That’s not the level of service we aim to provide. We take feedback like this seriously and would really appreciate the opportunity to look into this directly.