Credo BeautyReviews of credobeauty.com

I bought over $100 worth of beauty last month. It took forever to arrive (well past an expectable shipping SLA) and then an eye pallet came destroyed. Powder was everywhere. $40 + tax out the window. I called customer service and they don't answer - they direct you to the website and I went there and they forced me to email. I have emailed 3x and tried to chat beauty expert to help. ZERO HELP. So I am out $40. I can't stress enough how poor this customer service is. I recommend to shop for clean beauty ANYWHERE else but here.

Horrible customer service experience. Ordered $120 worth of products and realized immediately once placing the order that it was shipping to the wrong address. Tried to contact the company right away via email (they do not offer phone support) and was told there was nothing they could do once an order was placed - they could not cancel or change the address and we would have to wait for it to hopefully be returned to sender. $120 of product will be going to an address on a different island (I live in Hawaii) and I will have to buy another gift elsewhere.

I placed several items in my cart only to have over half of the items go out of stock before I was able to check out. So frustrating. I want to be a customer, please keep inventory. I contacted customer service to inquire about when things will be back in stock and the agent said they could assist me with placing an order with a store. We got disconnected so I got back on with another agent who said they could not help me with placing an order via a store (which was not my idea it was theirs) and directed me to an email address. Well what a hassle, I’ll just buy the same stuff at Sephora and be done with it.

I can’t write enough good things about this company. Their customer service is the best I’ve ever seen or experienced from ANY company. You can chat with a pro online that’ll help you choose your shade and pick the best product for you, and even lets you connect with them via video to match your skin more accurately! They’re all so friendly and patient and have been on point with their recommendations. You can trust that whatever brands and products they carry aren’t toxic, and their packaging is completely recyclable (I reuse their packing material for my own purposes!). Their return policy just makes me smile — they’ll refund you and tell you to keep the product and share it with a friend in order to reduce their footprint! I love this effort to be as sustainable as possible. And they update their products often and don’t delete any negative comments. I’ve never been unsatisfied in the 3 years that I have been a customer. I swear by this company. 1000000% recommend.

I love the concept of Credo. They vet all the ingredients for you so you don't have to spend hours going down the rabbit hole of what each ingredient does and its safety and toxicity (but if you are interested, you have the option of looking it up by hovering over each ingredient). Basically, EVERYTHING you buy on their website is "clean" so you can just shop and not worry about toxic chemicals, potential carcinogens, hormonal disruptors, etc. I also appreciate that they do not post fake reviews, remove negative reviews, or incentivize positive reviews. Products that I personally bought have reviews that were clearly posted by others who actually bought and used these products and generally jibe with my personal experiences. Finally, it is the rare e-commerce website where you can relax and enjoy the shopping because you are not constantly bombarded and intercepted to buy more, more, more. The products are well categorized, you don't get irrelevant products in your searches, and individual product pages are not cluttered with upsells or popups.

I’ve had such great experiences from credo. I ordered two foundations that didn’t workout and when I needed to return they gave me a refund promptly and even let me keep the products (which I disposed since I had no use for them and shouldn’t share in Covid times) but it was so quick and seamless! Will definitely come back!