Lorraine F.
While the in-store services themselves…
While the in-store services themselves were good, the overall customer experience and staff attitude left a lot to be desired. My initial appointment was canceled by the store due to their own scheduling error. As compensation, they offered me a complimentary service. However, when I tried to redeem it, management refused to honor the offer. I had to dig through my emails to provide proof of the agreement, which made me feel accused of being dishonest. After completing my services (which required a $50 minimum purchase), I spent an additional $400 on new products. I later discovered that roughly half of them contained toxic ingredients with carcinogenic properties. As a multiple cancer survivor, this is a health risk I simply cannot take. When I returned the items, I was initially told they would only issue a store credit, as is their normal policy with service-related purchases. I had to remind them that my total purchases far exceeded the $50 minimum (I had spent over $150 in products alone) before they agreed to process a one-time refund. Overall, I found the management and staff to be rude, dismissive, and condescending. With the exception of the talented makeup artist, I will not be returning to the W. 3rd St. location.