CreditFixReviews of creditfix.com

I’m giving three stars only because I was sat on the phone for nearly an hour before anyone answered. But when I managed to get through Jacqui McKinnon was so helpful and was so polite, I don’t normally write these up but she’s deserve some credit. Jacqui McKinnon Thanks for your professional customer support and understanding.

They were great until a few years ago. Now its no response unless pushed and even then its a non-response. In short, I've been chasing them for a month about how much of my windfall I can keep in order to go ahead with applying for a mortgage, that I'm now being chased by my landlord about. The only response I have received was a non-response at 5am, to which I immediately replied due to the fact I was awake at that time. I asked clearly what information I needed for I could go ahead with my application and still I haven't received anything. It took 3 weeks to receive a non-response. I've had previous issues with them hounding me for my annual review - despite the fact I had already sent the information. I have even sent chaser emails and requests for confirmation and had nothing, except them threatening to fail my IVA. I will be submitting a formal complaint and, if nothing is heard from this, will be referring to the ombudsmen as not only is this affecting me financially, and mentally but also my landlord Edit 2025 - It took 4 phone calls ontop of multiple emails for them to confirm the gift I received could be kept. Now i've been chasing the completion of closure of my account since August 2024, its now March 2025. I've been told its gone to the Closures team since August and so far no real update. I struggle to believe it takes 7 months to close an account, after having worked in Law myself. If you're understaffed, tell people. Explain the issue instead of giving the same updates taxi firms give when their cars are "just around the corner" despite still not turning up for another 45 minutes.

Going to creditfix was simple they helped me work out my debts how much I owed and what I would pay back a month I’ve been paying £105 for the last few years the stress of getting myself in debt was massive I had many dark thoughts before getting help my only few complaints first one would be why is it you call now and it’s a Indian call centre which you have to repeat yourself over and over again and I’ve been waiting for 4 months for a adviser to reply to my emails and calls regarding my annual review

been using them for 18months and so far i like the service very helpful. They just don't look at paper work and spot mistakes on it and also try and get as much out of you possible. My pay went down £500 per year and was able to half my IVA payment from £195 to £97 with a bit of conversation with them.