Credit Acceptance for DealersReviews of creditacceptance.com

Customer service great,My rep is Amazing.

I have always been a strong supporter of CAC, but the new system update is terrible! Things that used to be on 1 easy to use screen are now spread over multiple tabs and sub-screens. The system is now very difficult to use and determine what kind of deal you have. I will give 5 stars to our rep Eric Heisman! He NEVER declines a call for help, whether it's 8:30pm or he's at a poolside in Texas trying to enjoy himself. He is always willing to answer the phone and help with a deal!

Jim Thrall is a great rep. He has always been knowledgeable, willing to help, professional, and a great resource of CAC knowledge. The program has become dated. I believe if a dealership is run right, it should out grow credit acceptance. I have lenders who will finance up to 125% of JD Retail before 7-10K in backed, reserve, limited fees, just as easy, not in a separate portal, and still give the customer a better payment and rate.

We have a harder time getting some one approve especially when we have paper work to prove. I have had more luck with Westlake financial and some of the local credit unions

Not very happy with credit acceptance lately. I can hardly get any deals through you guys done compared to before. Another huge negative is the amount of lender fees and money that I am not getting from closing pools. We have done alot of business with you guys in the past.

Too high interest rates

I like the ease of the system and my rep is really good at communicating. I dislike how advance can change drastically.

The net checks on 95% of applications are not competitive with other lenders. Usually 3,000 to 5,000 less than other lenders.