Charity A.
The site manager JANNET is not helpful…
The site manager JANNET is not helpful can we get another representative to assist us please

At Credit Acceptance, we believe in driving possibility for everyone. We were founded by a dealer for dealers, and our mission is to help independent and franchise dealers say yes to every customer. We do that by providing financing solutions that allow dealers to sell more vehicles, regardless of a customer’s credit history.As a leading subprime indirect auto financer, we empower dealers to offer financing to credit-challenged customers while expanding their business opportunities. We understand the challenges dealerships face in securing subprime auto financing, which is why we offer one of the best financing options for independent car dealerships. With fast approvals in 30 seconds or less, same-day funding, and full-spectrum financing options, we make it easier for dealers to secure financing for all types of customers while improving cash flow and operations.Our program helps dealers attract more subprime auto customers, generate repeat and referral business, and strengthen their bottom line. We also report to all three major credit bureaus, giving customers a chance to improve their credit while driving dealership success.Join the Credit Acceptance network today and unlock more financing opportunities for your dealership!
Credit Acceptance for Dealers (creditacceptance.com) has 586 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Charity A.
The site manager JANNET is not helpful can we get another representative to assist us please
CSR
Holds funding and not willing to work with the small dealership at all. There are definitely multiple other ways/options to use and go about to be able to keep a dealership in good standing and able to close deals and continue to get funded and be successful. (Especially a small dealership/business!) All of the previous deals that were closed at this point were a complete waste of time! Credit Acceptance try’s to approve anyone with the highest interest rates for a customer but yet you can’t help a small dealership out even though the fees Credit Acceptance charges to get someone financed is outrageous! Credit Accecptance FAVORS BIGGER DEALERSHIPS and they are willing to help them continue to stay successful, it doesn’t make sense and it’s unfair. You can give “bigger dealerships” time to fix things = HELLO, extend there time frame and help out smaller businesses with some type of time frame to still be able to get funded and be successful! Credit Acceptance is quick to advertise we approve anyone. “Submit a pre-approval and we’ll get you into a vehicle!” Well, advertise that your dealer program doesn’t help small businesses/dealers and if you are not a high end money making dealership that your not going to help them out and that your going to hold their funded deals until you so called don’t have a reason to anymore and in the mean time who cares if they sink/fail! Credit Accecptance has just disregarded that fact that everything from here on out is a complete loss of potential deals and customers! (WHO CARES RIGHT BECAUSE YOU GUYS ARE BIG ENOUGH TO TURN PEOPLE AWAY!) Credit Acceptance can offer a portfolio to dealers so obviously you’re making enough money that you can support small businesses/dealerships more then you are because it is obvious you’re not helping at all! VERY DISAPPOINTING!
Response from Credit Acceptance for DealersApr 10, 2025
We're sorry to hear about your recent experience and truly appreciate you taking the time to share your concerns. Supporting all of our dealers, regardless of size, is important to us, and we never want anyone to feel overlooked. We’ve asked your MAM to reach out directly to discuss your situation further and explore ways we can help.
Noor K.
Would prefer more money up front than later on. They have too big of a discounts for dealers
Response from Credit Acceptance for DealersApr 10, 2025
Thank you for your feedback. We’re sorry to hear you’re not satisfied with the current structure and understand your concerns about up-front funding. We’ve asked your Market Area Manager (MAM) to reach out and discuss this further with you. We appreciate your input and the opportunity to better understand your experience.
Jake
CAC is useful for the worst of the worst customers, and nothing more than that. 0 flexibility, along with no simple program guidelines one can follow at a glance, makes you a last ditch effort lender that will never be used as anything more than that. You're not 5% as good of a lender as you would need to be to justify how annoying you are to work with.
Response from Credit Acceptance for DealersApr 10, 2025
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. We’ve asked your Market Area Manager (MAM) to reach out to discuss your concerns further.
Juan
Your guys fees are getting out of control! Your making it harder to put deals together.
Response from Credit Acceptance for DealersApr 3, 2025
Hi Juan. We’re sorry to hear about your experience and appreciate your feedback. Please reach out to your Market Area Manager (MAM), who can assist you directly and address any concerns you may have.
Jeff
screw me out of my backend $.been working hard for this since 2008.credit acceptance creative accounting.
Response from Credit Acceptance for DealersApr 3, 2025
Hi Jeff! We appreciate your feedback. Your Market Area Manager (MAM) is here to help—please reach out so we can address your concerns directly.