CrealityFalconReviews of crealityfalcon.com

So I ordered a Creality Falcon A1. The picture showed a rotary, so I contacted them to confirm, because I had this problem before with a 3D printer that was supposed to include an enclosure but didn't. I messaged them to ensure it would come with the rotary. I told them which one I bought; they said yes, so I completed the purchase. I received it, asked two people about it to be sure before purchasing, opened it, and assembled it (which wasn't difficult). It's a very nice machine; I haven't used it yet (I'll use it for mugs, etc.), but it didn't come with a rotary. I contacted them, and they said they wouldn't discuss the problem, claiming I misread their message. When they plain as day said that it would come with it. I asked the first guy, and he just keeps surely it will come with it surely it will, you know and to me surely means yes, but I don't know about, and I think it's in China where it came from surely might mean something else, but that's what he said, so then I was like okay just to make sure I contacted again, and I talked to a female, and she said yes if the other guy said it will come with it then it'll come with it, you don't have to worry about it now they're telling me they're going to give me a $20 reimburse me on a $650 machine because they don't want to pay for shipping and handling and I will have to pay for it out of pocket I have all the emails saved because it was very rude, and now I'm stuck with a machine that I can't really use I know I could use it for other projects, but I already have laser engravers for those projects they're just five Watts I bought this one because it's got a stronger laser well it's supposed to I haven't tried it yet, but I wanted to use it for tumblers and glasses so now it's just sitting on a desk and not being used because I don't have the rotary, and it is kind of expensive to buy separately look I'm willing to send it back but they're saying to do it on my dime and I don't think that's right or they can give me a $20 reimbursement the machine cost $650ish I know that below they're saying that it was on time delivered yes the machine itself was delivered but even though I was told it came with the rotary I bought it separately that never came in the proof picture yes they do have one of a pair of wooden steps mine are concrete that's not my house.. neither of them are the post offices fixed it yet and it's been over two weeks They have been no help they keep telling me to contact the carrier I did with no luck I showed them in a picture my steps are concrete the ones in the picture that I received were old wooden ones

I returned the CR-Laser Falcon 5W (Order CF-UK1898) within the 14-day return period. The item was delivered to their warehouse on 12th May 2025 with all documents included. It has now been 7 days since delivery, and I still have not received a refund. I opened a support ticket, but it has been completely ignored. Support replied with "Still confirming arrival" ! The customer service is shockingly poor. There is no accountability, no urgency, and no basic courtesy of replying to refund requests. This is unacceptable. Buyers beware, the product may be fine (still not sure), but if something goes wrong, do not expect any real support from this company. Edit: The support team contacted me and sort the issue. Thanks

I’m really impressed with the Creality Falcon! Both my Falcon2 22W and Falcon A1 have gone way beyond what I expected. The machines are well built, and you get a lot of laser power for the price. I’ve also had great experiences with their customer service - especially if you’re part of the Facebook groups. It’s clear they really care and go out of their way to help users. Creality has definitely become one of my favorite brands. They’re probably the most generous company I’ve come across, with all the giveaways and contests they run. Great quality, awesome air assist, powerful machines, and solid support. I wouldn’t think twice about recommending them to others.

I have 22 and 60w Falcon. Perfect machines.

Horrible costumer service, I enjoy their products but you’re better off buying from someone here else even if it’s more expensive.

In Januari een laser module besteld voor op mijn 3d printer. Kreeg de dag erna bericht van DHL dat mijn pakketje aangemeld is en dat e nu wachten tot het pakket bij hun is. Na twee weken geprobeerd contact op te nemen via de chat van de site maar contact loopt stroef. Ook contact via de mail maar ook dit gaat langzaam omdat hun reageren vanuit China. Halverwege februari sturen ze een tweede laser module op maar precies hetzelfde gebeurd. Weer twee weken wachten met mail contact dat langzaam verloopt. Nu sturen ze een andere module op omdat de laser die ik eerst wou kopen niet meer beschikbaar is. Weer hetzelfde verhaal dat het aangemeld is bij DHL maar dat er niks wordt verzonden. Uiteindelijk verzoek gedaan om mijn geld terug te krijgen en dit is gelukkig wel binnen 2 dagen geregeld. Het contact via de mail was wel vriendelijk, alleen jammer dat ik na drie maanden nog steeds geen laser heb.

I ordered a product on December 26th – the website stated that 10 units were still available. However, after placing the order and contacting customer support, it turned out that this was not true – the product was actually out of stock. After about a month of waiting, I received a tracking number. On January 28th, I picked up the package from the courier, but my excitement quickly disappeared – inside was a different, weaker laser than the one I had ordered. I contacted customer support again, but they are ignoring my messages and not responding.

First received an TRACKING NUMBER and more than one week no status change ! After complaining suddenly 2 days later delivered, BUT it was the WRONG Laser Engraver. Several other mails until first reply of customer service. 2 Weeks later the way how to handle the wiring delivery is not clear. Very hard to get answers. I am not sure if I will get the correct LASER ENGRAVER