CrealityFalconReviews of crealityfalcon.com

I purchased a falcon laser through Amazon. I can not get the machine to work. As soon as you turn it on, it goes to the front left corner and tries to just keep going. I can not get it to center, only to jam at the extent. I have contacted Creality several times. They won't respond to my emails. I have also tried the users forum, but they won't post my issue. I have a $200 laser machine that is completely useless. The company should stand behind their products and offer some support. This is a typical sleazy Chinese company. Don't buy from them.

I am posting this to warn others about the severe lack of customer support and quality control with the Creality Falcon A1 10W laser. I bought this machine back in March, and it has been nothing but an expensive boat anchor since day one. The Timeline of Issues: March (Day One): The laser constantly failed. It would randomly stop mid-engrave/mid-cut. The air assist would cut out entirely, ruining materials and jobs. April – May: It took me two full months of fighting with customer service just to get them to admit the motherboard was defective. During this time, I would reply to an email and was lucky to get a response every 2 to 3 days. Total ghost town. Late May (Now): The replacement motherboard finally arrived. I swapped it out, and it is completely non-functional right out of the box. The Current Situation: The new board is physically dead. There are zero status lights on the PCB, the integrated enclosure exhaust fan will not initialize, and it fails to establish a basic USB data handshake with my Mac. This isn't a software configuration issue; it is a terminal, out-of-the-box hardware blackout. I contacted the online support chat, and they gave me the exact same line I've heard for months: "The technicians will get back to you." So now I am back to square one. I have to sit around and wait days for a single response while my warranty clocks down, all for a machine that hasn't worked properly since I bought it. If you are looking for a reliable laser cutter with a company that actually backs up their product, look somewhere else. If anyone from Creality management actually monitors this forum, my open ticket is waiting. I need an expedited, fully tested side-rail motherboard assembly shipped immediately.

Received a faulty smoke purifier. Advised the company immediately. Yet to receive any resolution. Here is a record of my correspondence thus far. Ongoing record of my correspondence regarding order CF-AU3316 9th May I unpacked my smoke purifier and immediately advised that the on/off switch does not work nor does the low switch change levels. I advised immediately on unpacking 9th May you requested a video which I provided immediately 9th May you asked for machine details and I took a photo of the machine details and immediately responded 12th May I still have not received a response so sent a chaser email 13th May I still have not received a response so am sending another email today 14th May I still have not received a response so I am sending another email today 14th May I get an email asking for a photo of my packaging label and the question if I would like a new switchboard or machine. I immediately responded that I would like a new machine sent to me. I attached a photo of the packaging and label. 15th May am: Emailed again. No response. 15th May pm: One more day of no response. Attached photo smoke from machine while smoke purifier is plugged in. 16th May: Emailed again. No response 17th May: Emailed again. No response 18th May: Emailed again. No response. I will try to start a support ticket again with the above communication in some sort of effort to get a response as have not received any confirmation from my support ticket yesterday. Please advise regarding my replacement machine

I ordered a Falcon 10W Pro, delivery was extremely long. Then I get a email delivery in 3 days. Then I get a email, Shipped back to Over Seas warehouse. Finally they shipped me a 10W with no refund for the Pro version. And the support department kept sending me emails 24+ hrs after I send in a complaint. And every response was “We are sorry to hear that….” Then 10 weeks after I finally get a shipment. Reach out to them again, and ZERO response. Product works well, Client Service has got to be the worst I have dealt with in years.

Ich habe den Falcon A1 Lasergravierer (als Extension-Kit) am 22.01.2026 für € 599,- bestellt, aufgrund eines Schadens in meiner Wohnung aber storniert und widerrufen, zurückgeschickt – und seit Januar 2026 warte ich auf die noch ausstehenden Restzahlung über €178,-, die Creality einfach einbehält (eine Teilerstattung gab es). Stornierung ignoriert, Rücksendung auf zum Teil eigene Kosten, Lügen über PayPal (es hiess: wir können den Restbetrag erst erstatten, wenn der Konflikt von mir geschlossen wurde, ha, ha. Der Käuferschutz PayPal ist dann nämlich erloschen. ich habe dummerweise nach der Teilerstattung geglaubt, die seien seriös) – und am Ende? Funkstille. Die Produkte mögen ja ganz gut sein, aber der Service ist ein Totalausfall mit Garantie auf Ärger. Mein Fazit: Finger weg, wenn ihr nicht Lust auf ein Kundenservice-Roulette habt. Ich möchte nicht wissen, was geschieht, wenn man die mal wegen Falsch-, Gar-nicht-Lieferung oder Garantiefall kontaktieren muss. Für mich ist Creality tot – und ich bin nicht der Einzige, wie man im Netz erfahren kann. #NeverAgainCreality Ach ja, selbstverständlich habe ich für meine Erfahrungen sämtliche Beweise archiviert! P.S. den zweiten Stern gab es nur für die Teilerstattung! Nachtrag 09.03.2026: Nach langer Wartezeit und vielen, vielen Mails habe ich heute endlich mein restliches Geld zurück bekommen. Hatte nicht mehr daran geglaubt. Dafür gibt es einen Stern mehr.

Having bought the 10w Creality Laser and Creality smoke hood, I decided to buy the Creality branded Air Assist accessory. - A ridiculously short length of air hose was provided. - When I followed the route of existing cables, I barely got to the left side of the machine, which was my only optioin for the pump. - When I tried to resolve through the 'Chat' service, I struggled to get past the 'Bot'. - When I finally got to the 'human' opption, nobody answered.

Recently purchased the FalconA1. I am new to laser engraving and find this machine easy to use. It is very quiet when in operation. The set up is very quick, just plug everything in and you are ready to go. The free Falcon Design Space software is ok but limited in what you can do. I have bought the Lightburn software which is great. If you are looking to get into laser engraving this is the machine to buy.

The unit worked out of the box, and been used often since. I use Lightburn tutorials a lot and produced some really great designs which look professional and exceed expectations. Their freight company is poor imo and lost a package which Creality replaced. The manual is mediocre at best - disjointed - but common sense and several tutorials online make up for this. Very happy with product and company. This is my second Creality product (got a K1C too) and some accessories - will happily buy from them again.