Crate and BarrelReviews of crateandbarrel.com

I'd like to give 0 stars, but it's not available as an option. For those considering purchasing as little as a napkin from this place, fair warning: do not. I cannot begin to rate the customer service because there is none. They're great at siphoning more than 15k from your wallet, but that's it. They lie about what's in stock until after you've paid, they lie about delivery times, don't answer the phone for 30-40 minutes, and when you finally get someone, it's as if they have the IQ of an apple. I normally give people the benefit of the doubt, but in this case, both Crate & Barrel, CB2, and JB Hunt's "delivery service" should be investigated by the government for their business practices and deceptive advertising. When a place has great customer service, you can forgive a few mistakes. When they have no customer service and lie to customers, they need to feel the weight of their misdeeds. Now, I will hire an attorney, sue them, and do all I can to publicly warn people never to do business with them. Caveat Emptor.

I hate to be writing this review because we’ve always had great experiences with Crate & Barrel in the past. Unfortunately, that has not been the case this time. These chairs began tearing within six months of purchase. After spending hours going back and forth with customer service, the final resolution was a 50% store credit—only after Crate & Barrel took back 100% of the product to their warehouse. We have been loyal customers for years, have purchased major items like couches, and even used Crate & Barrel for our wedding registry. We continued to return because the customer service used to be above par, but that clearly has changed. Between the poor durability of the product and the disappointing customer service experience, I no longer feel this brand justifies its pricing. Sadly, we’ll be making future purchases elsewhere.

Will never order from them again. On day 3 of delivering a 6k banquette and they didn’t show up. Customer service team doesn’t even know what’s going on and warehouse closed at 3:30??? One team told me they are on their way and another team told me delivery isn’t happening today. Unacceptable on so many levels. I expect more from a company like this. So disappointed.

Horrible customer service. Bought a 3000K sofa, Lounge II 93" 5 years ago and is now caving in. Customer service is not reacting to my request of a repair or new unit. I've had Ikea sofas that last longer. Very disappointed. Thought I was getting high quality and longevity with this brand.

Ever since IMPRINT took over acct management I've not been able to get into my acct. Making payments i impossible. Can't even do so with telephone payments. They won't accept my date of birth - which is MY DATE OF BIRTH - as part of the verification process. They are ridiculously convoluted and like that giant black digital box you cannot enter. Speaking w/reps gets you nowhere because they have little power to do anything. Welcome to The BORG...you will NOT become assimilated.

Cancelled item and they are not issuing a refund. They could not deliver in time for Christmas so I cancelled. Paid through PayPal which shows full amount for 2 items paid. Also shows the full amount taken from my bank account. Crate & Barrel are saying they only received payment for 1. I filed a claim through PayPal with pictures of supporting documents. It has now been 7 business days, no reply, no refund issued. Not good business.

I bought the Babyletto Kiwi Glider Deluxe December 6, 2025 from Crate and Barrel For my daughters January expect baby delivery. Order processing and shipping delays were never mentioned during the Ordering process. After inquiring about the the slow processing and Shipping, I was informed it would be March of 2026. Upon contacting customer service they indicated there was nothing they could do, however, they did delete he delivery fee. After more BS excuses I asked for a refund. Crate and Barrel indicated that I would have to wait for the March delivery in 2026, then arrange a pickup and delivery back to the crappy company. I’ve had to go out again and buy a Nurtur&, which is better quality anyway, in my opinion. Crate and Barrel has the worse customer service I’ve ever experienced and I’m still out the money I paid in good faith. Do biz with this fraudulent, in my opinion, retailer at your own risk.

First and last time shopping on Crate and Barrel. The absolute worst customer service I have EVER received from any company I have ever shopped with. Extremely unprofessional customer service agents. I have nothing good to say about them whatsoever. I will never buy from the company again.