Crate and BarrelReviews of crateandbarrel.com

Ridiculously long hold times. Poor customer service s no matter who you talk to. Recently spoke to Jesus after waiting on hold for 23+ min. only for him to be rude and unempathetic. After years of being a customer I can no longer support antiquated systems, poorly made furniture and poor customer service. Btw. He should be fired.

I can't even fit all of the terrible experiences I've had with this company in one review. It's impossible to speak with customer services. I have dealt with order delays, incorrect shipping charges, damaged furniture, inability to change email addresses and payment methods, the list goes on and on.

If you wanna be plagued by never-ending texts and emails, then buy something from Crate & Barrel. If you go in and block the contact, you will simply get another one the next day from a slight variation. I will never buy anything from them ever again. Obviously, after reading the endless one star reviews about the worst customer service in the world. I can only say that I’m lucky that I bought some forks. Not much thinking you’re wrong with a fork. Such a pity because over the years I have bought so many things from them and they were always amazing. I wonder who took them over?

Not a good company. This first order will be my last. Offered a 15% discount to first time buyers, but provided a code that didn't work. I had already searched for and found a few things I needed and don't want to find others elsewhere, so I made my purchase BUT I will never shop at crate and barrel again, and would never recommend it. A dishonest company - there are better retailers out there.

I placed an order of plates, bowls, and dish towels- simple stuff I could have gotten in the store- on 2/16. It said it shipped on 2/17 with an estimated delivery date of 2/23. There was a huge snowstorm, so I expected a delay. As of 2/26, no active tracking is available, and the package still hasn't been picked up from the warehouse. I called on 2/24 and 2/25, but no one could tell me where my package is or when I will be receiving it. I should have just gone to the store. I won't be making purchases from Crate and Barrel online anytime soon.

The worst quality , purchased storage basket for my baby room . It was already all chipped less than a month ago. I can’t believe I spent $90 on this . They don’t accept return or exchange.

I have been extremely disappointed on their customer service. After accidentally purchasing 2 Ninja creami’s due a lag in registry updates, I immediately contacted the customer service. They were closed at the time and did not get back to me until the next day in which they said the product was already in processing. Keishagay was extremely unhelpful and ultimately both products were sent to the couple without any resolution and a double charge to our account. Crate & Barrel also provide incorrect shipping FedEx information.

Furniture was dirty, showed foam, staples not placed properly and lose threads upon delivery for a $2200 couch (I would expect that quality from TJ Maxx). Quality control was clearly missed when leaving the manufacture. Store’s response was that it was not their problem and that I should have ask to inspect the furniture at their warehouse by having all of the packaging fully removed. Are you kidding me?! Also bought furniture at living spaces, Costco and Macys. Never had such a terrible experience on such an expensive buy