Crate and BarrelReviews of crateandbarrel.com

I'll never buy with Crate & Barrel again. I grew up on Crate & Barrel at my family home and have been a loyal customer individually for the past 5 years but that stops today. The past two months have been filled with damaged furniture, sub-par service, and headaches. I spent $8k to purchase a 3 piece Axis II custom fabric sectional. The delivery was poorly communicated. After 2 of the 3 pieces where ready to be shipped, Crate & Barrel couldn't explain why the 3rd piece hadn't been made yet or why I hadn't been contacted yet about delivery. During delivery, the delivery men insisted on taking the piece out of the wrapper and the furniture was damaged. Four weeks later, the fabric was recalled. I email and they take 5 days to respond. I call and have to wait 15 min or longer to speak with someone. All I want is my money back. I purchased two night tables. One of the night tables' drawer did not close properly upon delivery. The replacement night table that was delivered had scratches on it. Again, they just can't get anything right. I honestly do not understand how C&B is still in business if they make this many mistakes and charge such a high price for poor quality goods. Buyers beware, you're likely to have a headache with them.

Shame on this brand! They sent me defective items and charged me for shimpment and returns!(both!) They also filtered my review (copoed bellow) and send me this email:”Your review cannot be approved for one or more of the following reasons: - mentions a competitor - directs business away - includes personally identifiable information - mentions shipping complaints - includes inappropriate media - contains a URL - is vague or needs more detail - includes profanity - raises product quality/safety concerns You can always submit a revised review or contact us directly, and we'd be glad to assist you. ” My review” Dissapointed See the pictures and they talk for themselves. I did not like the finish, it has busier grains and finish is different (color) between two pieces from same collection ("Tate" Desk and Dresser). I am returning these item and unfortunately costumer service told me that there is no way they will exchange the piece unless I pay for another shipping flatrate (two hundreds and something) or can return and pay extra 99$ for pickup. I advise you see the furniture in their warehouse before purchase/shipment.“ BS! I revised my review and never published nor anyone helped me.... such a shame.

Crate and Barrel’s delivery company, Cory home delivery, was the worst delivery service I’ve experienced. I do not write bad reviews, I will simply never use the service again, but this case needs to be known. I am moving and so have purchased many furniture pieces for my new place from many different stores. Every delivery has been as expected and in the window of time they said. Crate and Barrel not only didn’t come between the hours specified, they did not even show up. No phone call. Nothing. So I try to call the delivery company. It went to an answering service in which I left a detailed message of my situation. No call back. Nothing the next day either. I called again. They place you on hold from the automated voice mail and you hear static. So I finally put my phone speaker and just waited. 30 minutes later finally a live person. I explained my situation. She looked into it and then told me that the company had a staff meeting that day and the person in charge didn’t know what they were doing. So my delivery was overlooked. And not rescheduled. So we set up another day. They told me Thursday. I called to confirm (they did not) the day before. They inform me it’s set for Friday. So Friday (today) comes and delivery was past the delivery window time and they needed me to come down to let them up the elevator (no other company needed this) and when I arrived down to parking to receive them, they were not there. I had to call receiving in my building to find them. They were on wrong elevator. My building is very simple. Anyhow the delivery service crate and barrel uses is the worst experience I’ve had. Corey or Cory Home delivery furniture. Oh also to add, the phone conversation with the lady, on her end, we’re questions answered with “um hum” Instead of “yes.” Very unprofessional.

I placed a substantial order ($250) on a wedding registry to be delivered to my home. The order included 2 glass wine carafes, wine glasses, martini glasses and craft beer glasses among other items. All of the glass items were simply wrapped in the white foam sheeting or bubble wrap--no boxes! When I called customer service, I was told that when I ordered I had the option of purchasing boxes at $5.50 each! With the amount of items I had, the additional cost would have been another $27.50! I didn't need perfect gift boxes--cardboard boxes for free would have been fine and I really can't believe a company of this magnitude would ship glassware individually and unboxed when so many were ordered. I will never shop nor purchase for another wedding registry at Crate and Barrel again. This is very poor customer service.

Ordered multiple rooms of furniture from them over the years, including 3 bedroom sets, outdoor furniture, and couches. The last couch i bought was ordered in October for a ton of family coming for the holidays, and they said 6-8 weeks. Lets just say despite multiple calls and emails, nobody knew anything. February it finally showed up.... A replacement cushion cover I'm still waiting for - a piece of fabric sewn in a square ($250!) and is still not here. It's been almost 6 MONTHS!!! And nobody can say what's going on, other than that someone is no longer working there, and they now want (as of yesterday) a picture of the label from the cushion. NEVER BUYING ANOTHER THING FROM THEM AGAIN!

Bought wooden food bowls from them, took them home and noticed a bad chemical smelling odor. Washed them thoroughly and still the odor remained. Decided to return the bowls the next day with my original receipt. The snotty manager replied “I have these bowls at home and they do not smell.” We told her we wanted a return and in the return policy said we could. She proceeded to call the security officer over as if we were doing something wrong. Confused and upset we decided to leave and call corporate. Some rude guy answered the phone and transferred us. We left a voice message and no one has gotten back to us. It’s been like 6 months now. Won’t buy from here again.

Think twice before ordering furniture from C&B . They have great stuff. But their delivery service is a mess , so disorganized none customer friendly. Be prepared for delays, missed deliveries. If you can find something elsewhere buy it. C&B need to partner with amazon and learn abou delivery.

Having long been a fan of Crate and Barrel (C&B), I decided to spend $2,400 on new outdoor patio furniture with them; mainly because what they had was unique and on sale. So, I placed my order online in late May. In early June, I learned that the furniture was back-ordered (like so many other reviewers here) and that it would be 6 weeks before delivery. Delivery date came, and I received a call two hours before my window stating 2 of the 3 pieces were damaged. They offered to loan me the set until new pieces arrived, which I thought was great. Several days later, someone called to inform me that the table was no longer being offered, therefore I could either return it, or take final sale. Given the damage was so minimal, I took final sale (30% refund, plus a refund of delivery fees). They stated the sofa piece would not be in until September (2 months later). September came, and they set a delivery window that was 12 hours. That day came and went - with no one arriving during that window. I called, only to be told a miscommunication happened with the warehouse and the replacement piece wasn't in yet, which is why they couldn't deliver the product. They set up delivery for one week later. The next day, I received another call stating that the piece would not be in for 2 weeks, so we adjusted the new, revised, revised date. Two days before, I received a delivery window. The day before, they called to tell me the product wasn't on the truck so they couldn't deliver. This began a series of calls (8 total) to customer service over a 2 week period. In the end, I took final sale of the couch with a 30% refund (which, funny enough, they suddenly didn't refund the whole price, they instead subtracted out the cost of the cushions they were going to replace with the replacement piece). I had to call in 3 times because the refund never happened --- I've finally been given proof that it's been processed, so we'll see. Absolutely terrible experience - I will never buy from C&B again.