Crate and BarrelReviews of crateandbarrel.com

Ordered a set of the "tulip" glasses. Opened up the box only to find that one was shattered. You would think that they would put extra cushion around glass.

Ordered staub products on black friday understanding that they were supposed to be shipped directly from the factory. My credit card was charged on 12/9 2019. No sign of the products. Have called customer service a couple of times. Although nice cannot give me an answer. Why promise and no deliver. was this done to pad sales for december? stock price padding?

Ordered items for a wedding registry 2 weeks before Christmas and still waiting. Not going to have on time. Their website guaranteed delivery before Christmas and then I received email stating order would arrive December 26. Not happy.

I ordered a new bed set for my grandson for his birthday and paid for in-home delivery and setup. Well, they delivered the bed and all of the necessary hardware to put it together was missing! It could not be setup...they turnaround and tell my son they will order it and have it sent to his house, but will not be able to return for about a month to put it together. Terrible service, we now have to hire someone on the outside to put it together. Never again will I buy anything from Crate and Barrel.

I had placed an order for a serving tray and some other small stuff on nov. 29th and today is dec 16th and I still have not received my stuff. It takes more than 30 minutes to talk to a customer service representative. Never ordering any thing again from here and never recommending this store to anyone else.

I ordered some espresso cups online and it stated that they were in stock and ready to ship. The order qualified for free shipping but to make sure that I received them on time I paid for expedited shipping. One week later my order showed being processed. I called up and they could not figure out why it had not shipped. All they did was to refund the shipping charge and have it shipped for a different location. This was a gift I needed and they did nothing to help me out.

Very disappointed in all items ordered from Crate and Barrel. Main item arrived with no assembly instructions. Second piece arrived damaged. Customer service is unfriendly and unhelpful. Was told they would send a replacement item FedEx 2day but Item was shipped standard delivery and will not arrive for a week. Waited on hold and in a chat queue for over 27 minutes to try to find this out. I will definitely never order from crate and barrel again.

Wish there was lower than a one. Received a white tiered serving dish 2 weeks ago as a gift. The tags from Crate and Barrel on bottom. It was crooked and defective so I took it into store. They had item in stock and refused to exchange it. I did not want store credit or cash back. I told them to keep it because the quality was so poor it was unusable. As I took it out of shopping bag and placed it on the counter it cracked in half. HORRIBLE HORRIBLE CHEAP CRAP WITH WORST CUSTOMER EXPERIENCE EVER. Assistant Store Manager in Alpharetta GA should be ashamed of herself. Will NEVER EVER step foot in this chain again and will tell everyone to steer clear!