Crate and BarrelReviews of crateandbarrel.com

The WORST customer service I have ever received. I called on 5/28 in regards to an issue I was having with one of their gift cards. I was told I’d be contacted within 7 business days from the finance team. It is now 6/17 and I have heard nothing back. I’ve tried calling them back only to be on hold for over an hour and disconnected. Don’t even bother with the automated system that supposedly “holds your place in line and calls you back” I tried that twice and never received a call back. I will never shop at this store again.

I ordered what I thought was a crib set and ended up with just a crib quilt. I spent $88 - $66 for the item, almost $14 in standard shipping (which didn't happen for two weeks), plus tax. Upon getting on to start the refund process, I have discovered I will only be refunded half of what I spent!! They will ONLY refund item price, nothing else, and then tack on a hefty shipping fee of $18. So, I spent $88 and never opened the package but will only be refunded $48. That will be the first and last time I order from Crate & Barrel or Crate & Kids.

I ordered a toaster on May 24th. It is now June 14th so I checked my account only to find out my order had been cancelled. I was never notified of the cancellation nor do I know why they cancelled it. I tried calling numerous times only to be on hold for 45 minutes to an hour. I finally gave up, which I'm assuming is what they want. I will never order from this company again. BEWARE.

I understand Covid has upended everything but I have been on hold for over one hour... and still waiting. Just absurd. If they're going to take orders (and money) during this time, they should staff sufficiently to handle customer inquiries. I will never order from Crate & Barrel again.

I ordered 2 chairs on May 1 and received an email saying my chairs would be delivered May 15. I have never received them and I cannot get a tracking number from them. I am not going to sit on hold for 1-2 hrs so I emailed and texted customer service. I never received a reply via email, but did through text 2 weeks later. I had asked about a tracking number and where is my order. My reply was we were sorry that it was taking so long and refunded my shipping cost with no answer to my request on shipping or tracking number. They did say let me know if you need anything else. So I sent them back a text and said yes I wanted my request answered and then I said I would give them til 6/10 to answer me or I was going to contact American Express and deny the charges. Terrible customer service. I will not buy anything from them again

Just don’t do it. They sent me damaged merchandise then made me pay for shipping it back to them. Then I discovered I could have bought it cheaper on Amazon and had their customer service and return policy. Just don’t do it.

WORST IN-HOME DELIVERY SERVICE. When I pay substantially more to get furnitures delivered in my home, I expect the delivery guys to place the furnitures in my house as promised. Instead, when the delivery guys came, I opened the door for them, went to move my shoes out of the way, then found out that they already left, leaving a gigantic box blocking my entire doorway. What kind of "in-home delivery" service is this? And customer service line is so backed up that they won't even be able to address this issue anytime soon.

We ordered furniture from Crate and Barrel and were charged several hundreds in deposit. The estimated ship time was half a month ago (mid-May) and when we track it online it still says processing. We have tried emailing a few days ago with no response and have been on phone for literally over 2 hours waiting to talk to someone. It seems impossible to receive any word from Crate and Barrel.