Crate and BarrelReviews of crateandbarrel.com

garbage.... I have received multiple text and emails to arrange delivery.. no clue what im talking about when I call to do it. going on 19 weeks. dont order from them.. you'll sell the house before the order arrives. no joke.

I ordered a lounge II sofa and chaise in 2015 for 2597.61. I’ve reached out several times to see if I can purchase covers for this sofa because it immediate started getting large lint pellets on one of the covers. Now we have only had the sofa for 4 years and one of the covers Is breaking through to the cushion. Now I’ve washed the covers following instructions through the years. We purchased this sofa with hopes it would with stand our 3 kids since it seemed sturdy And from a high end company like crate and barrel but apparently it’s not worth the money spent. We just want to buy covers for it. No one will get back to me.

They have some cool products, but their service is really bad. I ordered two outdoor patio tables and one was on back order. So they messaged me and said the shipment would ship out once both items were in stock. 2.5 months later they tell me, after emailed my displeasure with the whole situation, that they'll send them separately and not charge me an extra delivery fee. For the moment I was pleased. The original delivery date was missed because the table "didn't make it on the truck" so we had to push it out a week. Finally it arrived and a few days later we were able to schedule the delivery for the other table. Same issue with the other table. It "didn't make it on the truck" so they didn't deliver when they scheduled it for and called me to reschedule again. Each time this is a week or more in time sat waiting. This company truly has mismanaged their delivery process and needs to hire a true logistics expert to run this side of the business or they'll go out of business. Buyer beware; if you make an order ensure it's a product you don't need for 3-4 months because that's realistically when you'll receive it.

Horrible service. I purchased a kitchen island table right before moving back to Tokyo. When we tried to assemble the table I noticed the one of board had a defect. I chat with thier customer service, but they want us to send us back the whole product instead of just the defect board from Tokyo. I won't trust this brand ever.

Unfortunately so many things has gone wrong with my recent orders. First they put in wrong color sofa, they sent swatch to wrong address, I finally agree to sofa, but I wasn’t informed for weeks later that my so called special order isn’t going to be delivered until months later. Huh? How? I’m informed it’s in back order. About a week later I go into the actual outlet and I see a sofa similar to what I ordered, but for a fraction of the cost, I tried to maneuver to cancel order to be able to purchase a sofa I can actually take home that very day, I was on the phone for two hours before someone even answered, and the left foot didn’t know what the right foot was doing, and I got bounced around, to finally be told, I can’t cancel order.(order placed August 15,2020) and it’s been two months today to the date and still no sofa. Now I’ve had a few service reps go above and beyond for me, but for the most part, tragically, I wished I had thought twice before starting this journey. It’s almost as if some of the workers just don’t care to even answer the calls. Now I’m being charged an exorbitant interest amount on their store card for a product I don’t even have. If I had known this whole ordeal was gonna be such a fiascos, I would not have ordered furniture from Crate and barrel. Horrible phone service, long wait, I get we’re in covid, but they need to hire knowledgeable workers. I used to really enjoy this store for the quality merchandise it sold... not anymore. I’m in fact, once I finally get my sofa, and I hope I like it, they will have lost me as a customer. Someone needs to stay home to answer the customers calls, because no way in hell should you have to wait two hours to speak to a live and competent person, and oh, let’s not forget the redirect to text or email, the follow up is days later. Now to read other customers have had it worse than me. Crate and Barrel you may have to do a reboot of your store and some of your staff, or get a better phone answering system even in covid. Initially I’ve boasted about my purchase to my friends, but now it’s like, okay I have no living room furniture, I’m sitting on the floor. Where’s my sofa. Although I feel frustrated enough to not want to shop at Crate and Barrel any longer, I do still like the quality of their merchandise. This waiting part is just unbearable.

Same issue as most on here. I placed an order that arrived 2 months later, damaged. So I refused the delivery per the delivery man’s recommendation. No one has contacted me since, and I’ve spent days on days at different times trying to get through “customer service”. Text option doesn’t respond, And neither does voicemail call back requests. At this point my overpriced item that began as a must have for my baby’s nursery is now completely not worth it and I just want my money back. We’ll see how many months this will take.

Wish I had read these reviews before I place my order for 2 sets of 4 piece place settings 1, 4 pice place setting. What I received is 8 mugs and 4 salad plates. After waiting on hold for approx 30 minutes the rep tried but could offer no expiation of what was going on. Will not do business with them again.

I'm with everyone else here and would LOVE to know how Crate & Barrel is responding! All I'm trying to do is change a delivery date. However, it can't be done online, there is no phone number listed to call for such changes, and I've been live "chatting" with someone for an hour who has to pass me on to someone else who can help. Seriously?? I took you an hour to figure out you can't change a delivery date for me? This isn't my first bad experience this month either. I was on hold for over an hour last time, finally asked them to call me back (prompt 1) and no one ever did. Please get your act together.