Crate and BarrelReviews of crateandbarrel.com

I ordered a sectional couch along with a chair and ottoman in July 2020 and was told it would be ready in September. Mid Sept we received half of the couch and the ottoman but no chair. They told us there was a problem with the other pieces which doesn’t make sense to me. How could half a couch be made and delivered and the other half goes missing??!! I have called weekly since sept to get an update on the missing items and they always tell me someone will get back to me AND NO ONE EVER DOES!! I am beyond frustrated. I would not have ordered this furniture if there was a possibility of an issue such as this. They keep blaming the pandemic but the pandemic was already 5 months in when I ordered so they must have been aware of problems. I feel extremely scammed. Horrible costumer service - very disappointed in this company.

I never write things like this but C&B has shown shockingly awful customer service. We ordered a couch + ottoman in mid August 2020 and told it would be 8-10 weeks. Fast forward to December 2020 and they aren't able to tell us anything. The order status has said "processing" for months. We tried to cancel the ottoman since it had been months since we had heard anything, and were told it would not be possible. I respectfully argued that the order was not a custom order, that we have been left hanging, and they told us they couldn't cancel/refund. Finally, after many repetitive conversations, a customer service rep told me that she would be in contact with her manager and that I would receive a call from them, and I never did. I just received a call arranging for the pickup of the ottoman for mid January. The fact that they simply left me hanging and said they would call me back to discuss and then didn't, is what is the most infuriating to me. The lack of accommodation -- especially during a global pandemic, where people are losing their jobs, losing loved ones, where uncertainty is at an all-time high -- is astounding. Shame on this company, I will never shop here again.

Bought an item during the Black Friday weekend sale, was going to take 2-3 weeks for delivery which was fine. After scheduling delivery they charged me the difference of $800+ for the current price. One and done with this company

I spent close to $10,000 at Crate and Barrel in November. All my items went for extended backorder after I placed my order. C&B delivery policy is terrible. it seems i have to pay for 3 deliveries ($450) or i have to wait for my last item to be available (end of Feb 2021). For the items that are available, the status i see is "Processing". Impossible to schedule a delivery online (even if they say you can), I had to call them and then still unable to view when my delivery was scheduled. For the price, I was expecting a much better job than that. I wish I had canceled my order. Bad experience, the website is terrible.

Plan to wait an hour for customer service via phone. Then plan them to have the wrong information on your order. Get your PO # and call the manufacturer yourself. Crate and Barrel hire GOOD COMPETENT HELPFUL people to manage your customer calls. I'll never order from you again.

Trying to purchase gift cards. Unable to do it online and cannot contact a sales rep on phone. Tried multiple times . No reply to emails.

Well, I ordered 5 things from them, 4 of which are the same exact thing that I wanted for Christmas gifts. They shipped late, then said stuff was delivered too early in the system they use. then when I saw on my order tracking that my second box (of course with the 4 items) was delivered I was pretty confused. I checked all over and couldn't find it, and waited the few days that they suggested to see if it "showed up." They were unresponsive, then sent a generic email saying "Well our tracking info says it WAS delivered!" How helpful. I asked for assistance and replacement of the items. Can you guess what happened? They were all out of stock of this holiday decor and "you'll get a refund." What is the point of even trying to get anything from them? It's not rhetorical. I truly don't know what the point is. Disappointing, dismissive, and like I said... USELESS.

The Geneva IL store has the WORST salespeople working for their store. I will never set foot inside again as I have already heard this from other people and today I experienced that first hand.