Crate and BarrelReviews of crateandbarrel.com

Everything about the Crate and Barrel purchasing experience seems geared towards fleecing the customer. I sign up for a credit card to get 10% off. Sounds great, except I find out afterwards that I need to spend my Reward Dollars within 3 months. Pottery Barn's not great, but even they give me 6 months. Oh, and Crate and Barrel's are one-time use certificates, too. "Any remaining balance will be lost." Lovely. I get an email from Crate and Barrel: "Free shipping today only." Also sounds great, except the fine print says it's not valid for furniture, rugs, lighting -- things they advertise RIGHT BELOW THE FOLD ON THE SAME AD. They should have said "Free shipping except for nearly everything we sell." I start the checkout process, and enter a promo code on the first page. On the last page of checkout, the promo code DISAPPEARS and I need to enter it again. I almost didn't notice this treacherous sleight of hand. And the final insult: in order to use my Reward Dollars, I need to purchase with my C&B credit card. Way to trap me into their system forever. C&B has some nice furniture, but purchasing from them has just been an exercise in frustration.

Ordered a $4,000 table from them. So far its been a poor experience. Their website shows stock but that is not a true number. All items we purchased were instock but we need to wait 4 weeks for them to ship it to their nj warehouse. After pushing the agent he let it slip that the distributor was waiting for this item to come in. They only ship to our area 1-2 a month. So it was ether Oct 23 or Nov 20 for delivery. Was on hold for over 1 hr waiting to speak with someone. They charged my card at the time of my order and then last week they put my order on hold because they said my charge did not go through. It was already on my CC statement. Seen my order go back an forth from process to schedule back to processing. Hoping everything goes well with delivery