Crate and BarrelReviews of crateandbarrel.com

I returned Axis Sectional 4 pcs Sofa and I complained many times to customer service. They keep so saying "Will report to Advance Team". In their record, my return already successfully back into their system. It is really complicate customer care as I can only text my complain.

WORST customer service ever. We ordered two accent chairs and one of the chair was broken upon arrival. And when we reached out to customer service to see 1) if another one can be sent without any shipping fee, 2) have the guys pick up the broken item, but I was getting transferred to agent after agent with no help. Currently I’m on hold to speak with agent number 7. Who knows, maybe they’ll hang up on me again. I’ve shopped at pottery barn and this is by FAR the worst experience I’ve ever had.

I was at the Beverley Hill’s store to purchase a sofa and a bed. When the bed was delivered, I found out it was defective and unusable. I was told the defective part would be delivered the following week. When the new part came, it was also defective so it was taken back. Eventually I was able to get the right part that was defective. Now to the sofas. I also paid for a sofa in April. Was promised it would be available by early - mid June latest . When I called to enquire about the sofa, I was told it won’t be available till August. I was told to come to the store to get a different color which I now did. Without canceling the first order, I paid for a new one that was meant to be delivered 6/17. I called 6/15 to make sure we still on track only to be told it won’t be available for delivery till end of July. Mind you, I’ve made payments for 2 sofas due to store associates giving wrong dates to make customers purchase products. This is very unprofessional and this I believe is not being deceitful just to make sales. I’ll be asking Crate and Barrel for both payments back. The audacity of the customer service telling me I can only be given a store credit. They know better as they broke an agreement .

I previously bought one bathroom light-fixture and by mistake I received a full box with 6 fixtures. Since I had only paid for one, I called the store and told them about this issue. The person on the phone told me to return the extra 5 items and to compensate for my effort and for them to get the 5 items back (worth around $1000), Crate and Barrel would issue me a 20% coupon to be used on a future purchase. I now wanted to buy an espresso machine and tried to use the 20% coupon code but I wasn’t able to use it since the machine was on sale. I find this to be unfair since the coupon was not given to me as a promotion (and I understand that a promotion coupon might not be able to be used towards a sale item) but this code was given to me because I saved them about $1000 and at the time no one said that it was not valid on sale items.

If I could leave zero stars I would. I have spent a week with misinformation and poor communication regarding my order. There has been NO ONE able to provide accurate answers or assistance. Never will I shop there again.

I bought carpet and charge the full amount the carpet should be in stock within 3 week keep getting messages it’s on back orders for weeks like all other reviews they are using your money for months that there tactics stay away from this business

Purchase Saucepan 1 -1/2 years ago rim all rough and black. Only offer 1/2 of what we paid. Terrible products at the price they charge and very poor customer service.

I placed an order with Crate & Barrel three weeks ago and kept receiving messages saying the item was on backorder. After weeks of waiting, I finally reached out to customer service myself, only to be told the item was actually no longer in stock. This was a complete lack of transparency and communication. Had I not contacted them, I likely would have continued waiting with no real update. Very disappointing experience overall. Do not recommend.