Crate and BarrelReviews of crateandbarrel.com

Their inventory is so mismanaged, they lie to you about delivery and availability. Their customer service reps are trained to avoid your questions - this company will go out of business soon. Horrific exerience. Shop at Room and Board if you actually want good quality, customer service and reliable information.

I ordered a snoozer and storage for my nursery early December and they kept sending me email delays first said March then April and now MAY! When the baby is already due. So frustrated with an expensive store to be terrible with shipping. Never ordering again.

Bought a sofa, had to wait 2 months and they keep delay over delay over delay. When you get them on the phones they blame everyone, COVID, shipment company, delivery guys you name it. They said "ho sorry we will call you back" but never calling back. I suggest you to run and don't spend even 1$ with these guys, they are a joke. When you come to buy in the store they are nice but moment you place your order, forget about any service and get lots of lies.

I ordered a couch from Crate and Barel believing that the price-quality ratio is the correct one. Wrong! The couch came much later than the store representative told me when I ordered it. In addition, the material of the seats was too loose a d the color of the couch was the wrong one. This is the quality of a couch for which I paid almost $4,000. I contacted the store from where I bought the couch and they told me that one of the seats will be replaced. They gave me an estimate time of 2-3 weeks which already passed. I called them again to ask what is the status of my order and the store representative told me that I have to wait 4 more weeks!!! Very disappointed about the quality and customer service. One star, this is all Crate and Barel deserves!

So disappointed in the service. What's happened to this company? Do you not have customer service training any longer? You can't use COVID as an excuse to not responding to customer inquiries. Ordered chairs July 2020, received 3/4 chairs mid October. One damaged in transit. For the last two months we've emailed customer service/management. TWO months with no reply. We finally got a manager on the phone. They offered free shipping for the damaged chair. Really - you were going to charge an extra $179 to ship a chair that was damaged? Just an FYI C & B don't assume a customer is complaining to get something in return, often customer acknowledgment and letting them to know their business is appreciated can go a long way. That's how you get repeat customers. We are ordering a new dining room, not sure where we will purchase it from BUT definitely know where we won't be purchasing from.

Not happy !!! Ordered 2 stupid dish towels as a Christmas gift extra on Nov27th and after I paid, got an email saying I wouldn’t have them till mid January !!! Really ???? You have got to be kidding me !! They should let people know about arrival date before paying. The money isn’t an issue......it’s the fact that I could have shopped somewhere else for a similar product.

I am not impressed. I ordered a knife block for a Christmas present in November. The website promised a mid December delivery. 14 days later when I try to track the order, it is listed as “processing”. So I call them, but they don’t answer. The recorded message says to go online and Use the online chat feature. I try that, but I get a message stating “all representatives are busy, please call us. So I call and 30 minutes later a very nice lady answered the phone.she says the item is in stock but she cannot guarantee when it will ship. I asked her to expedite shipping. She said that as of that day(12/12) that option was no longer available, so I asked for a supervisor. The supervisor was also lovely and did upgrade me to premium shipping, but said that she had no control over the warehouse and doubted that I would receive the package by Christmas. On the December 13th, the status was updated from “processing” to “in transit” with the words “ Your package has been shipped from the original warehouse and is in transit”. Then On December 16th, the supervisor wrote me and informed me that the package has a Tracking number but is awaiting carrier pickup. So I guess it hasn’t really shipped! The words “your product has been shipped” is a deceptive lie. It is now December 29th and the package still has not left Crate and barrel! It cannot be tracked! Apparently, “in transit” means that it was moved from their factory to their shipping facility. So it has been 16 days since a supervisor promised to upgrade my package to premium shipping, yet it still isn’t on a delivery truck! Crate and Barrel, if it is not on a truck headed for my residence, it has not shipped! Awful.

We made an order and received periodic updates about how they have not yet filled our order, thanking us for our patience. When I tried to contact them, almost a month later to check on the order, they said thanked us again, saying our mirror was not yet at the warehouse (we did NOT order a mirror. They had the order number, but didn't know what we had ordered). They said shipping was delayed due to their shippers shipping the vaccine for covid, but this was waayy before the vaccine was approved. In any event, I cancelled the order. This is not the first time fulfilling an order has been ridiculously delayed. Plus, you can NEVER unsubscribe from their email list. I have done so 8 times so far and still receive emails every single day!!!!