Crate and BarrelReviews of crateandbarrel.com

Ordered a quilt from their web page. Once the quilt was delivered, realized the color wasn't as depicted in the pictures. Started an online return only to find out it costs $30 to do a return. This wouldn't be a big deal if there was a local store I could bring it to or if the item color wasn't misrepresented. However, given the misleading images and charging $30 for a return is completely unacceptable. I also attempted to leave a review on the quilt letting others know the color wasn't as depicted and if you recurve the item and need to return it, you will be charged a fee. Crate and Barrel moderated my review and it was never posted. Take the reviews on their web page with a grain of salt. They pick and choose which reviews will be posted.

Purchased kitchen island with delivery date “mid May”. Then got pushed to 5/28. NOW it’s 6/18 with no explanation, I just found that out by checking my account. They charged me about $500 for 1/2 of the cost of the item so I will be paying for something I don’t have. If I had known it would be June (and I’m sure that will change) I would never have purchased it. Held for 40 on customer “service” line, no one responded on “chat” line so that’s bogus, Sent a text, so far no response. I would give them 0 stars if I could, and once this mess gets corrected I will never buy anything from them again. HORRIBLE customer service. Go to West Elm. I wish I would have.

Horrible customer service!

AVOID Crate & Barrel-Deer Park, IL .. Alyssa the acting manager’s rude behavior was unacceptable . She showed her rudeness side to her colleagues and customer such as myself and that only hurt their business. I shouldn’t even give them 1-star. You were right, Alyssa “I took my business to Williams-Sonoma”. Very good advice on your part. CB2 Corporation: Your policy is based on your authority and not by science. It’s time.

AVOID THIS COMPANY AT ALL COST. Terrible customer service attitude and delivery. First of all, no confirmation emails regarding in-home delivery, only a call from customer service. The customer service lady has a thick accent so I tried to confirm what she said, she yelled "yes" then hung up on me. What's more, the delivery never arrived! They called me 2 days later (I tried to reach customer service in the meantime but waited 30 mins then got hung up) saying the local store will call me they don't have info regarding my order. I waited for a week the store never called so I called them, they told me it's an online order they have no way of retrieving that information. I had to jump through alot of hoops to have that order canceled. P.S. I waited on that order for 6 full months, when I ordered the estimated delivery date was within 2 months. The delivery date kept getting pushed back without any notice.

I have brought two different wine glasses and they are beautiful to look at but the quality of them is garbage! My dollars store wine glasses are the best and last for a life time. Crate and Barrel glasses which I have brought 4 and I only have one left because they break just by pouring wine in them. I will never spend over 100 bucks again on 4 crate and barrel wine glasses again!!!!!!!!!!!!!!!!

Their product is good, but they have messed up every order placed. Delivery is slow. I hope that others can find another furniture store.

Do NOT ORDER FROM THIS COMPANY. They lie, cheat and never deliver the furniture. After ordering $9,000 worth of furniture in February, we have been treated horrifically. They lie endlessly, don't show up, don't deliver and then want to keep charging you and treat you like garbage. We have had dozens of conversations with them. They are untrustworthy. Too bad as furniture is nice! We also ordered a couple of pieces from West Elm- GREAT EXPERIENCE. Use West Elm. Comparable quality. They treat customers well.