Crate and BarrelReviews of crateandbarrel.com

Just a reminder to spend your money elsewhere. This company is a joke, the customer service is a joke. I ordered a couple benches for my guest house and they forced me to have in home delivery which meant my units set in a warehouse 20 min from my house for 14 days waiting to be delivered, C&B would not allow me to get them even though I had paid for them. C&B is trash, I will never spend another dollar here.

Borderline Fraud. Bought two made to order chairs paying $1500 each. Waited four months only to receive one chair from the supplier in Poland and other a display unit product which was covered in a plastic sheet, was scratched and had mud marks at multiple places. CB quickly withdrew money from my account claiming chairs were made to order. After I sent evidences they tried to offer me 15% discount in order to make me keep the product which was a used display unit. Dishonest company.

Ordered chairs from CB. They shipped and are sitting in warehouse for 6 wweeks. Nothing but lip service and no apology from CB.Disputed the charge with my CC co. and after 3 weeks the dispute was settled in my favor. There is no way I will ever order from this company again. Terrible.

NEVER AGAIN! I started renovating a 1300 sq ft apartment. The first room was the main bedroom's bathroom. I went on Crate and Barrel and found this vanity (the one I ordered was this style with one sink only) that I really liked. I ordered it and it was to be delivered about 10 days after. Starting from a week before, I received confirmation after confirmation (email, text...) up until the very day before. I took the day off from work to receive it. The evening before I got a call to tell me that "the vanity was not on the truck" so my delivery was cancelled... I am not sure Crate and Barrel know what "confirmation" means... I called customer service to find out what had happened. The agent said that she had never heard this before and rescheduled my delivery. I also received a text from someone named Paula who was really going to make sure everything was going to be ok. "You are in great hands" was the last words on the text. Again I start receiving confirmations (email, text...) and took the day off to receive the vanity. THE DAY OF THE DELIVERY, I received a text (not even an agent or Paula) saying that my order had been cancelled AGAIN. I was of course furious and called customer service to cancel the order and get my money back. They barely apologized!! The order was going to be the first of many. I have another bathroom that is going to be renovated, a kitchen and living area. I was going to order all one by one in the next couple of months and my budget was in the $12k to $15k. After this lovely experience I am going to spend that money with their competition... NEVER AGAIN!

We ordered a leather sectional couch and ottoman 7 months ago. We waited 3 months for it to arrive and when it did it was the wrong color leather. Store manager at Topanga Woodland Hills was rude and unhelpful and basically telling me I was wrong and it was the right color. I insisted that someone from the store come out and look at it (after sending the store pictures) and they too agreed this was a mistake and it would be taken care of. No rush of any kind was put on that order and we waited 14 weeks for the next sectional. SAME WRONG COLOR again. We ordered a color between Carmel and Camel and we received DARK brown. Another store manager this time told me this was an acceptable color! Took it to the corporate offices and she was very nice but her big offer was for us to keep a couch we don't like after waiting more than 6 months for a whopping 30% off. What we were looking for was a "rush" on the order being it would now be a third attempt and a discount of any kind on the couch we wanted! We returned the furniture yesterday and today our new furniture is arriving from Restoration Hardware, where I can say we honestly received excellent service!

Worst customer service I have ever experienced EVER! Would not buy from them again because of that alone! Two of my dishes arrived broken and all I needed was a simple replacement! It’s been 4 days of attempting to get a hold of someone via text, phone and chat and NO ONE HAS ANSWERED OR GOTTEN BACK TO ME.

Customer service is the worst!! Try getting a refund, makes you think they like stealing people’s money. Worthless outfit, NEVER will buy from again…..

Terrible company. Ordered bedroom set, they tried to deliver two. I refused. Ordered a sectional. They screwed up the skew and one piece will be two months late. Discovered the design won’t even fit in my space. Ordered a chair and they misplaced it so it wasn’t included with bedroom delivery. Drove two hours to be there. Never deal with this company. It’s a disaster.