Crate and BarrelReviews of crateandbarrel.com

OMG!!!! Never again will I purchase from Crate and Barrel. I truly thought this was a reputable company, but was I wrong. Horrendous customer service experience with a ridiculous wait time only to speak to some nasty, poor English speaking idiot who only made excuses for why I didn't receive my item. Never again! I was shocked to see all the terrible reviews. My mistake for not checking reviews before my purchase.

Thanks crate and barrel for the deceptive marketing. I ordered linen drapes at a great clearance price, paid and checked out. Not too long after received an email saying my order was canceled due to lack of inventory. As if they couldn’t keep track of their inventory. Never again crate and barrel.

If you want to wait a year or more for a quality piece of furniture DO NOT buy it from Crate and Barrel. Their lead times are deliberately minimized on the online store so that you will make a purchase. Then you will receive email after email, month after month pushing the delivery time back. I ordered a $4000 sideboard, which took 6 months for delivery only to discover that it was damaged. Then after waiting another 6 months, the replacement arrived damaged as well. Their internal communication about deliveries: AWFUL! Each time, they tried to deliver the item to the billing address. Each time, the delivery day and time had to be rescheduled due to the driver going to the billing address, even though I spent hours on the phone both times trying to make sure they would deliver to the correct address. Save yourself the stress and deal with any other company other than Crate and Barrel. (CB2 their other company is no better.)

So they have my money interest-free for four thousand dollars worth of furniture. Delivery dates keep getting pushed back. It's unethical and a shame because I've always liked their furniture. If I receive the couch I ordered in September, it will have been nine months. It was originally August. They should disc continue selling furniture and items with a lead time greater than three months. They'll get no more business from me or my clients at this point. I'm trying to cancel my orders - 30 minutes into the call with all reps busy. I understand the shipping dilemma but they shouldn't sell items until they are in stock. DON'T BUY ANYTHING THAT'S NOT IN STOCK, AND CERTAINLY DON'T PAY FOR IT UP FRONT!!

Worst company I've ever seen in my entire life. I'm not joking. This is absolutely ridiculous giving a credit card with 2k limit when a single item like a couch or table costs way over that. Instead of proper customer service, they bounce you back from a Comenity bank to CB CSRs. I spent like 20 hours already on the phone, got charges for thousands of dollars on different cards - just because their credit card is not working. I've lost over a thousand dollars worth of bonuses because of that and nobody gives a f... After one month of fighting and waiting - you get defected items that you return back. I hope you go bankrupt

I used to recommend this store, but I have been experiencing lousy service and the worst delivery I have been seeing in Miami. I’ve trying to receive a mirror for two months, and they didn’t go into my client's home ( with elevator reserved and COI submitted). They sent a message and with you not see at the time they even go there. I’m trying to reschedule and do all the work again. But we need to wait more than two months to reschedule. Now, I’m trying to cancel this order, but I can’t do it at all. They asked me to wait for more 24hrs, System problems! OMG! I haven’t seen anything similar!!! Good products, worst customer service. I don’t recommend it anymore

Placed a $700 order; a blender, toaster, mixing bowl set, and an electric tea kettle. I received the mixing bowls as scheduled but didn't receive anything else, a few days later after checking for updates in tracking with no changes, but doesn't say delivered which is good, must be on the way still. Four days after the day it was supposed to be delivered I receive two boxes, one from C&B and the other is from CB2 (which I didn't order from there but they are affiliated so ok). In the C&B box is my toaster, in the CB2 box are four dinner plates!!! WTH. I "chat" with them which was very awkward because the only thing the rep could really say is "well the order is showing delivered", WELL ITS NOT. I said maybe the person who ordered four dinner plates received my blender and tea kettle?? He said he would email me back after he gets in contact with the warehouse. Two days later, nothing. I'm tempted to return the toaster and cancel my order that isn't delivered yet! I could've ordered everything off Amazon and had it by now! I'm not getting any customer service from C&B and don't feel I'm valued whatsoever. *update, just spoke with a rep, she placed a replacement order which she expedited. The gentleman I "chatted" with two days ago didn't place any notes or anything. So if I had not called in, nothing would've been resolved. They need customer service like Ariel, that lady who helped me today. She was very understanding and helpful.

Terrible Customer Experience! I bought an oxford dresser 8 months ago from C&B and fully paid for it at the time of purchase. Finally after 8 months, were able to book delivery (mind you that C&B didn’t even call to book delivery if I hadn’t followed up!). We were given a window of 2 hours (9-11 am) for delivery. It’s 6 pm now and after many calls (the dispatcher company didn’t even have the curtousy to call me for the delay even after I specifically asked them to). Finally called the store and they told me they can’t find the dispatcher and the delivery will have to be rescheduled!!!! We have bought many items from CB2 and C&B and only recently have been treated rudely as a customer as if we owe them something!!!! I was told the name of the dispatcher company is Riverstone. They also missed to deliver the mounting hardware for another purchase we made at CB2 and told us that we need to buy it from a hardware store ourselves!! I haven’t even seen the product to comment on the quality! If you’re planning on buying anything there during this supply chain craziness, make sure to ask who will be delivering your items before buying anything and run away if it’s Riverstone!