Crate and BarrelReviews of crateandbarrel.com

Ordered lots of stuff, sofa, lighting, dining chairs. Always delays! Already cancelled lots of stuff. Mid July received an email for delay of a pendent we ordered in June for delivery next month. Email says sorry delayed… mid august. Its mid September now. After many calls and promises to be called back nothing happens. Walked into the store to talk to a manager. She would look into this and get back to us. Good thing, she did get back to us! But she couldn’t give us an answer on where the pendant was or when it would come in. Received info about delivery of sofa; Good news! Sept 23. But the manager now says… noooo sorry the system says mid October now. Crate and Barrel has a huge logistical problem. Employees acknowledge this openly. Don’t order at Crate and Barel!

Can't commit to delivery dates and customer service is highly fragmented with no accountability. Items arrived damaged and delivery drivers are not trustworthy. Today, I was expecting to receive 2 items. At first the delivery driver said he had 1 item for me. After I showed him my order receipt, he looked at his phone and said, "Oh yes, we have 2 items for you." He suspiciously decided to unpack the first item on the street instead of my bedroom, and "discovered damage" It was very obvious they knew beforehand, with the slip up of "only 1 item for you" Never order ANYTHING from Crate and Barrel, especially if it's a special order or they can't give you a delivery date immediately. For over 8 months I received limited information about my order but I had to PAY 50% up front. I feel sorry for the customer service representatives. The problem is at the very top, the CEO only cares about profits and boosting revenue and seemingly has deprioritized the customer experience. Perhaps she should look at Wayfair as an example. They have exceled at delivery during a global pandemic. I've ordered multiple items from Wayfair with much better communication, customer service, and delivery. Such a shame, because Crate and Barrel used to have an exemplary reputation. Not anymore. I will never order anything again from crate and barrel and will tell my extensive network about my terrible experience.

Besides not paying a living wage worthy of all the nasty, screaming customers, CB is exhibiting all the signs of a company not paying its vendors and headed toward Chapter 11 bankruptcy. I used to work for furniture company that went bankrupt and I know what I'm seeing (again). With backorders on simple items like dishes out until 2023: 1) Do not sign up for the credit card 2) Do not order Made To Order furniture 3) If anyone tells you cannot cancel something, dispute it with your credit card company and get the charge reversed (especially Made to Order furniture) I listen to your complaints every day, 40 hrs/week and I'm on your side. They are listening in to every conversation (calls and chat) and are more concerned with your review of us than they are about the reason you had to contact us in the first place. Worst company I've ever worked for.

Ordered one sku for a credenza. Order confirmation later showed two different sku’s coming in two months apart. Credit card charged different amounts. 50 mins on the phone no help.

These buffoons delivered incorrect and damaged beds to our new home three times. Bedding fell apart upon first use.Customer service is worthless and trained in little more than spewing platitudes.

I was really hoping that the bad reviews here were not true. I was really really hoping that. I reassured myself by saying "It is a big successful company after all right? Reviews by virtue are subject to negative selection bias right?" Let me tell you. The bad reviews here are so true. Please read them all or read as many as you can to get a general feel for yourself. My furniture order actually even said "Out for delivery." I even called and confirmed. Customer service is actually friendly on the phone. Unfortunately though... ALL TALK NO ACTION. I did not pay several thousand dollars for kind words. I paid for furniture. And I did not get my furniture. The rescheduling nightmare begins now, which as others have said will take months and months to get your furniture. I am expecting (as others mentioned here) that even when it arrives, there will be severe quality issues.

The worst ...unprofessional ...joke ...oh my goodness, I cannot find the words to form a sentence that accurately conveys the level of incompetence, the unbelievable disastrous experience we had with the Crate an Barrel wedding registry. Best advise I can give is STAY AWAY FROM CRATE AND BARREL!

After eight months of waiting and three promised delivery dates three attempts on parcel delivery. When they where told no parcels.never was able to deliver a complete order. After their attempt to patronize many times and given mutable chances. We canceled the order. My belief is when they could not deliver in full they sold my order again. Not sure but sure of one thing will never do business again with Crates and Barrel, total cluster. Never seen anything like this in my life.