Crate and BarrelReviews of crateandbarrel.com

I ordered a 5 piece reclining leisure sectional sofa in March of 2022. I got most of it in October except for the left end reclining piece. They keep telling me the piece I’m missing is ordered and that they are looking for it at the warehouse. Today I get a box from crate and barrel dropped off on my front porch that is my “sectional reclining end piece”. It was not. It was actually a black dining bench. Not remotely close to the sectional piece or even a piece I ever ordered. Now I have 2 extra pieces of furniture and a sectional sofa that still isn’t useable.

Delivery and warehouse people are realy realy bad. Never ontime on the delivery schedule. Not helpful. Changed the schedule as they wanted without explanation.

Absolutely no security with their credit card procedures. Do not ever put your card information on their website. In my experience, kitchen appliances don't ship. They have no accountability, and don't use verified shipping partners.

DO NOT BUY HERE I bought a planter online on July 4th of 2022 with an expected delivery date of early August. They have already changed the estimated delivery 3 times and when I called crate and barrel they say the product has arrived but it's in the warehouse. I contacted the store many times by phone and in person at Roseville Galleria they say it's not there and both the store and Customer service online say they will contact me to schedule a time for pickup but they never do. This whole time they have held onto my money and product, since its available, they just won't set up a time for pickup. So avoid headache and do not buy any product at crate and barrel if they don't have at the store they will just keep your money but will not give you the product and will always delay. They say they will contact you and set up a time for you to get your product but they could care less so they never actually do anything. Also I tried to put this reviews on their website but they wouldn't post it and sent an email for me change the review.

Never again! Ordered a wedding gift from Crate and Barrel site wedding registry. Item was never shipped but I was certainly charged for it. Called Crate and Barrel. They reshipped item to bride. I specifically asked to make sure there was a gift receipt included. The rep blew me off and said sure. The bride finally received gift but had no idea who it was from. There was no card/gift receipt included.

I ordered a floor lamp at walnut creek, CA store. Paid in full and decided to pick up when it comes in. 1, 2 months went by. No news or text. After 3 months I cancelled my order. That was in March. Then I saw the same item in different color in Roseville Galleria, CA store last week. Said they have the color I like and there are 8 of them at Tracy warehouse. Told me to come & pick up in a week. Called today 8 days from when I ordered. The lady said, it didn't come in with the truck this week. Check next week? That is when I went online to search reviews because of bad gut feeling. Wow!!! What are the company executives doing with that much bad reviews online? Time to close your shop or all of you need to get fired. Take some courses from Amazon!!!!!

They have shipped me the same set of pans 5 times now. They all arrive damaged due to poor packaging. They also don't actually allow negative reviews on products, so there is no way to warn other customers that this particular item is poorly packaged and will arrive damaged. We are going on over a month now where they have my money and I have damaged pans I have to keep returning because they cannot manage to ship things in any logical manner.

Just got nutcracker plates from crate and barrel. All the plates (I ordered 4) came with defects - chips in paint and bubbles and lines in paint. Left a review on crate and barrel website and the review was rejected because “my problem was a fulfillment issue”. Terrible experience and disappointing product and disappointing response from the company.