Crate and BarrelReviews of crateandbarrel.com

So disappointed in crate and barrel. Was supposed to pick up my dining room table and chairs they didn’t have the base to my table then told me to pick up next Saturday luckily because of my gut feeling did I call and check in with them again to find out whoever told me to pick it up the following Saturday was wrong and it showed I picked up the whole order I don’t have a base so then the person had to order me a whole new base and now I can’t get the base to my table till the end of the month. Some of my velvet chairs came with box indentation markings so upset they don’t even understand how expensive there stuff is to people and they don’t care they charge us a arm leg and head for it but to get us the item is a pain in the butt and a horrible experience. So sad I don’t think I’ll go back

Ordered off of gift registry on July 13th for shower on 31st. Order did not arrive. July 20th - Per C&B was lost. They were having it reshipped. July 27th still haven't received. Contacted C&B - now they say is lost again and unavailable.

I recently had a disappointing experience with Crate and Barrel's dispatch team. When my delivery was delayed, I discovered that they had input the wrong phone number in their system, resulting in me not receiving any communication regarding my order. After contacting them for assistance, Juani Hidalgo, a member of their dispatch team, instructed me to hang up and wait for a response within 5 minutes. Unfortunately, I never received a callback, so I had to reach out to them myself. To my dismay, Juani asked me to wait an additional 30 minutes while they checked if the delivery truck could reverse and complete the delivery. Disappointingly, I did not receive any update during this time, so I called back. To my frustration, Juani answered the call and promptly hung up, completely ignoring me. Determined to resolve the issue, I called from another phone number, but Juani hung up as soon as she recognized my voice. Needless to say, this experience has left me incredibly frustrated and upset with Crate and Barrel's customer service. It's disheartening to encounter such poor communication and unprofessional behavior from their dispatch team. Regrettably, this has been the worst purchase experience I've had with Crate and Barrel. I strongly advise the company to address these customer service shortcomings and ensure a more satisfactory experience for future customers.

There needs to be a serious reevaluation of this company and its' customer relations, customer service, quality control, communication. I ordered two Keane nightstands in March which were scheduled to be delivered at the end of April i.e. 6-7 weeks. I check back in April and it was pushed until the end of June. I did not make an issue of it. It was then pushed back to July which was not acceptable. I have dealt with incompetent customer service associates and managers. We originally set up for pickup. The manager offered to provide complimentary delivery services due to the 4 month delay with the nightstands. Weeks later, I am charged for delivery and had to speak to several people to get it refunded. Delivery day finally comes and one nightstand shows up. I am currently on the phone between customer service and the warehouse. Warehouse first says the second nightstand will be delivered tomorrow. Then comes back and says it is scheduled for pickup. Then says it is not at the warehouse but another location and I need to call customer service. Customer service acknowledges the issue and then says they can schedule delivery for the following week! I am so over this and have literally completed a four story office building window installation (20K square feet) in the time since I ordered these nightstands. There is so much more but not even worth it. This is ridiculous. Incompetence at its' finest. NEVER AGAIN. I wish I saw these reviews beforehand and took heed.

I'm not the type of person to leave reviews but honestly, I've never been more disappointed in a company than I am right now with my experience with you. I'm 9 months pregnant and due on Thursday. I ordered a pretty expensive crib and dresser set (which said it would arrive in May) on your website back in February. We paid an outrageous amount in shipping costs to make matters worse. Since then, my order has been delayed on three separate occasions! You have been unable to provide me with any sort of dates of arrival and when you finally got one piece of our order in stock, I was told it could take 1-21 business days for it to arrive and that a third party would contact us. We got a notification that our dresser had shipped and even got a text saying that it would be delivered, and it was promptly cancelled. When we called to find out what was going on, we got the run around and still have no answers as to where or when we will receive the dresser - which will likely be past my due date. For the amount of time, the cost of the order and shipping, the poor communication, long lead times for delivery, and having to work with an unreliable third-party company to receive an order I was genuinely excited about, has made the designing of my first child's nursey a complete nightmare. I would expect to be reimbursed at the very least, which hasn't been offered but basically what I'm getting at is - DO NOT SHOP here if you are needing something of importance in a reasonable time-frame.

I had to order the couch and pillows that go with the couch. The pillows were back ordered, there was no communication as to them being late, or at all..not once did I receive a phone call or I was not given an email regarding status…. four months later I still don’t have the pillows dispite my calls which were many!!. Now they’re insisting I take the pillows and will not give me a refund/ store credit . All sales are final, they said… and stated I was sent an email in June but that is not so… terribly rude management combined with horrible customer service. I will never buy anything from them again and if you value quality customer care you may wish to avoid them as well!

Horrible. Literally worst online ordering experience for myself as well as my sister ( two separate purchases) for a registry of family member. Spent hours on phone. Customer service reps are inept and callous. Never again. My sister lost money- never got her refund. Its been months. I lost a part of my soul on the phone for and hour.

I ordered a couch from Crate and Barrel that was "supposed" to have arrived the end of May for our summer home and it is now backordered until the end of July! We now have no furniture for our guests or ourselves for the 2023 season - Crate and Barrel assured us that our furniture would be here - do not trust this company!