Crate and BarrelReviews of crateandbarrel.com

I purchased a slipcovered daybed. During delivery the deliver man cut the slipcover with a blade. They left the bed and took back the slipcover promising to ship me a replacement. The delivery team and I took pictures and documented the image and non delivery of the slipcover. Months later and almost 10 hours of my valuable time on the phone I came home to find a clear plastic bag containing a balled up white cover to a cushion not the daybed. Upon receipt of the cushion cover I again wasted another 13 hours on the phone trying to get the daybed cover. Fast forward six months later and still not cover for the daybed. I received n numerous text messages from a manager by the name of Omar telling me that because it's past the 30 days Crate and Barrel's policy is to do nothing. No Joke!!!! Another 4 hours on the phone and they agreed to pick up the daybed however on the day of pick up they failed to attempt to make the pick up during the scheduled time frame or send the link to track the pick up so I could ensure someone was home for the pick up. Instead I got a call with a 2 minutes heads up outside of the scheduled pick up. When I told them I'd need 10 minutes to get home they said, too bad, we are canceling the pick up and you will have to pay for the missed pick up!!! I'm now on hold for over one hour with no resolution. Buying from Crate and Barrel is like a self inflicted wound and your complaints are left in a black hole. They don't care and they won't care about their customers. The quality of the products they sell does not match the price point. My next call is to Amex and my next letter will be to the Illinois Attorney General.

They sent me order confirmation e-mail and charged me $262. After 4 days, I contacted them to ask my order delivery. They told me my order is cancelled and there will be no refund. They advise me to contact with my bank. They did not inform me about the cancellation. And customer service says Crate and Barrel did not initiate a charge. I showed my bank account, they say me contact your bank. Terrible, horrible customer service. Never buy Crate and Barrel online, never ever

I purchased 2 tall entertainment centers 10 years ago. for $1000 each. Each entertainment center had problems with cabinet doors from the start. Crate and Barrel did nothing. now one door just fell apart, came off the cabinet in pieces. After weeks, C&B informed me that because it was purchased 10 years ago, they would do nothing. Name of person making decision not provided. I was told the entertainment centers were solid wood. Not true, each is particle board. Poorly made furniture for $2000. Also concerned that since cabinet doors were just junk, that whole tall entertainment center might just fall down. Considering legal action if C&B does not return my money or actually do something to repair shoddy furniture.

I went to Crate & Barrel store in Arlington, Virginia. I wanted to buy a duvet cover a set of sheets and two pillowcase shams. I went to the top floor where they had the product, but couldn’t find anything in my size. There were two ladies sitting at a desk they made no attempt to see who was in the store. They just were carrying on a conversation. Finally, I walked to the other side of the store where they both were sitting and said, does anybody work on the side of the store that I’m on? They got up and helped me order my items because they did not have them in stock. They weren’t very knowledgeable about the difference between bamboo, hemp, cotton, or linen. I received an email telling me my products were in. I went to the cash register on the first floor and the lady that’s at the register doesn’t look at me doesn’t acknowledge me and doesn’t do anything except type into the computer screen. Then she starts to walk away I’m standing right there. I stop her and said, would you at least acknowledge that I’m here And then she went. Oh I’m sorry what can I do for you? I said I have an order to pick up she didn’t do anything she just has people running for and only one of my products was in. I would never shop at Crate & Barrel again, Pottery Barn is on the other side of the street. Their stuff is just as nice.

I ordered a backpack for my son for school, he's in 2nd grade, I got his name embroidered on it. The backpack was over $100, it ripped witihn the first 2 weeks of school and I was told there was nothing that they could do for us since it was a custom order.

I ordered something more than a month ago and despite multiple multiple multiple attempts to contact Crate and Barrel I have been unable to get any answers or any resolution. Seems they literally just stole my money. DO NOT BUY FROM THIS “COMPANY”

Absolutely garbage customer service!!! Received a marble cutting board as a Christmas gift. It was completely cracked and broken. I called customer service & they sent me a replacement for it. This second marble cutting board was also cracked and someone from their company had tried to fill in or paint over the crack as if I wouldn’t notice!! Called them again and they sent they can’t send a replacement anymore because they were sold out. So I said ok send me a store credit so I can get something else. He confirms my email twice and still sends the credit to the wrong email address! Then I call again and he sees that they sent to the wrong email address but says he can’t do anything about it and he cannot correct the email address so I get NOTHING!!!! What a horrible company!!! NEVER buying anything from them again!! Utter nonsense and garbage management and employees there!!!

Before I bought my couch, I read reviews about C&B customer service but unfortunately I did not listen. I want to warn anyone who is thinking of buying a sofa from C&B: DON’T DO IT! I went to the Pasadena store so I could work directly with a salesperson, decided on a light colored fabric, was a little nervous so I repeatedly asked (over the course of more than 2 hours) if the fabric would hold up. I was assured that I would have no issue with the fabric, and was told I could spill wine on it and there would be no problem. Nothing was spilled on the couch, very, very light use for the 1st six months, however stains appeared. I was having company over, and was so embarrassed that I turned the cushion over and realized that the entire cushion was discolored. My house is very clean, but this still happened (see photo). Customer service said there was nothing they could do for me and told me to try having it cleaned by a professional. They took no responsibility for what I was told repeatedly in the store by their salesperson. C&B responded saying this was unusual, but offered nothing to help.