Crate and BarrelReviews of crateandbarrel.com

I purchased a newly designed espresso machine that was an exclusive to one location only and cost $1000. Approximately 3 weeks later it went on sale for $200 off. I contacted cust. service and was told they couldn't help since it was purchased after a month had past. I replied that no it wasn't and to look at my order. They texted back that they couldn't help as I would have had to have contacted them within 7 days of the purchase!! WHAT!! First they say it's over a month and then I'd have to notify them within 7 days!! It wasn't even on sale within 7 days. What kind of dirty handed dealing is this? I might have even accepted "We're sorry but sale credits are only given if purchased within a week but to try this underhanded answers?? Nope I'm done!! This was my first purchase ever to a Crate and Barrel and was excited to start my Christmas shopping there and also to start doing some shopping for my son's recently purchased new house! Well I guess they lost my business for good and a LOT more money than the $200 sale would have cost them! Bye Bye Crate and Barrel!! Never again!!

Delivery charges not easy to see (apparently in T&C's) and charged me without warning. 11 days later they tell me they can't deliver one of the items. Delivery is scheduled by them 2 weeks later and of course missed, currently by 4 days and counting. Shambles.

I’m extremely disappointed after waiting four weeks to receive a table that arrived completely broken and appears to be used. This is not what I expected, and I’m shocked that such an item would be sent.

Despite the fact that we spent about $5,000 at the business, the manager showed no empathy for our situation and simply directed us to customer support. Six weeks after the purchase, they called and requested us to clear everything for delivery. We gave away our sofa and television console. Our television is lying on the floor. This is our TENTH week and we are yet to receive our TV console. They charged my credit card for Full amount, but when it came to delivering the furniture, they were no where to be found. After multiple failed delivery dates and excuses, I was left without my purchase and no resolution in sight. Despite repeated calls and emails, thy refused to take responsibility . This business operated with no regard for professionalism or ethics. They made promises they never intended to keep. Communication was evasive and they would often shift blame rather than take accountability. Their shady practices and lack of integrity made it clear that they cared more about profits than their customers or reputation.

After registration the promised promocode does not work. Customer service two times says one or another reason. Apparently, the main goal is to collect the personal info. it's a shame.

We purchased three items from Crate and Barrel. Two of the three items were so badly damaged in transit, that the delivery team immediately put them back on the truck, they didn't even ask if we wanted to keep them. When the replacement items finally arrived, I should have not taken delivery because the workmanship was so poor. The two pieces both had terrible alignment of components and large panel gaps. Many years ago, C&B made quality furniture. But they seem to be cutting corners everywhere and the quality is terrible.

I ordered two fabric placemats and received today from Crate and Barrel. Please note placemats made out of fabric are not breakable. The amount of plastic packaging that came with these two cotton fabric pieces that I ordered is absolutely astounding. They were shipped in a box that was almost entirely plastic bubble wrap, when they could have simply been placed in an envelope with perhaps one of the six - yes six - pieces of plastic bubble wrap. And the company has a statement about sustainability, while they ship 2 little fabric placemats in the most wasteful packaging I have seen in years. We live on a planet that is drowning in plastic garbage. Shameful! Jodi Selene

Unfortunately, I have to add my one-star review after a disappointing experience of ordering bedding and not receiving it, because the order was "mysteriously cancelled" on Crate and Barrel's side. It's astonishing how a store can stay in business with such poor service. Very disappointing!