Crate and BarrelReviews of crateandbarrel.com

I bought two nine inch slate blue cake pans. After the first use I washed them and dried them including under the folded lip. There was rust all around the lip. If I would've used them sooner I would've brought them back but it was already a couple months later. They look nice but they are cheap. So disappointed in Crate and Barrel. I remember when a lot of products came from Europe. That never happens anymore.

Beware of this company they take advantage of customers. I lost a lot of money because I couldn't get an answer on when the product would arrive. I had to purchase the item somewhere else who gave me an exact time of arrival. And this company would not let me cancel even though i had purchased the item many weeks ago and still was not sure when it would arrive. Beware of these backorder scams where it could be a year or more until you receive the product. They still charge you even though you aren't given an ETA so you have to pay for something up to a year in advance or more until you receive it. Most companies do not charge you until the product ships but not this one they are scamming out of a lot of money because no one can wait this long and you usually have to purchase with some other company which leaves you paying twice a much or more. When you purchase online they don't give you an ETA and then we you try to get one they give you the run around. I purchased an item because I was have guests and needed for a specific time frame you can't wait up to a year or more for a product.

I’ve always thought of Crate and Barrel as a trusted brand, but this experience completely changed my mind. We purchased a set of Laredo dining chairs, expecting quality and durability. As you can see in the attached photo, the leather has deteriorated badly—not from misuse, but through normal daily use in a household without any pets or unusual wear. When we reached out to Crate and Barrel’s customer service (Shannelle Blake is the rep), we were told that nothing could be done due to the “age of the order” (less than 2 years) and were advised to find a local upholsterer. Honestly, that’s incredibly disappointing. These chairs should not be falling apart like this, and passing it off as a care issue is not acceptable. We weren’t asking for anything unreasonable—just for the company to stand behind their product. Instead, we were met with a generic response and no real support. We won’t be shopping with Crate and Barrel again, and we definitely won’t be recommending it to friends or family. For a brand that’s supposed to represent quality and reliability, this was a huge letdown.

Ordered a product they said was in stock, still waiting with no response a month later. STAY AWAY FROM THIS RETAILER!!!

I ordered the 60" glass top parson's table with stainless steel legs on sale off the C&B website. Days after I ordered, I get an email from C&B informing me that they don't have the table, so they are refunding my order. I was PLANNING on receiving this table - why? Because it was AVAILABLE FOR PURCHASE on their website. Get your ecommerce website management together. If an item is NOT AVAILABLE, then remove it from your website so it can no longer be purchased. Common. Sense. I've purchased many items from C&B over the years, and it's a shame to watch their continual quality degradation in both products and customer service. I will no longer buy products from C&B. They are on a downward spiral to irrelevance in the furniture market.

I purchased the very expensive All Clad set of cookware from them. I followed the directions to the letter on using this cookware! It has been a disaster. Every time I try to cook in the frying pans things stick. I called Crate and Barrel three different times. They were terrible and very unhelpful. Do NOT under any circumstance purchase either this cookware or order anything from Crate and Barrel. They do not stand behind their product and their customer service is horrible. Wish that I had read the reviews before I ordered from them.

If you order a Crate & Barrel gift card and want it delivered to you, DON'T. I just spent 45 minutes talking via chat and finally called customer service only to be told it takes 10-15 BUSINESS DAYS to be delivered. There is NOTHING on their website saying this and to make matters worse, when I checked my Crate & Barrel account the order says 'delivered' (it was not). I ordered this on 01/02/25 and today is 01/08/25. It's been 5 BUSINESS DAYS! When I questioned the Customer Service Rep I was told..."Oh, that just means that it arrived at the Post Office". WHAT? They send gift cards via the Post Office? BTW...I know when the Post Office has mail because I can see it on USPS 'Informed Delivery' and it is not showing on USPS. We all know that the PO is a disaster. I will NOT have this gift card in time to take to the wedding shower I ordered it for if it takes 10-15 business days to be delivered! This is what their website says about delivery of gift cards....Standard delivery is free of charge and should arrive within 3-5 business days. Their customer service reps are LIARS!

A long-term Crate & Barrel customer, but the store and its service has noticeably declined in recent years. My most recent misadventure began with an online order: a three-part ceramic snowman. It was poorly packaged for shipping and arrived shattered. When I went to the North and Clybourn store to exchange/return, I was first assisted by a young associate who was quite flustered. She informed me that no replacement inventory was available and as a "final sale" was not eligible for a refund. To resolve the issue, I waited for an older associate, Lindsey, to finish a phone call and assist. While she processed the return, she told me she could not refund my credit card due to the "final sale" status. Instead, she insisted that store credit was the only option. When I expressed frustration — after all, the problem began with C&B's inadequate packaging — Lindsey doubled down. She dismissed my concerns, stating the packing was 'just fine' and that there was nothing more she could do. The irony, of course, was hard to ignore: if the packaging had been fine, I wouldn’t have been standing there. Indeed, I had purchased the ceramic snowman late on Christmas Day, fully aware it was a final-sale item. But "final sale" should not mean customers are left to deal with broken goods. I made this purchase under the reasonable expectation that Crate & Barrel would deliver the product in good working order; what I ended up with was pottery shards, poor customer service, and a credit to a store I don't even like anymore.