Crate and BarrelReviews of crateandbarrel.com

Purchased a $50 garlic press. Garlic press, a Crate & Barrel exclusive product, broke within a few months. I called customer service and told them about my problem and, while on their website looked up the garlic press I had purchase. It has one star review because (for many) it snapped in half just like it did to me. It’s a piece of junk. I asked customer service for a different garlic press or a gift card so I could buy something else and they gave me the runaround saying they needed an order number. I told them I did not order the garlic press but purchased it at their store. They said, unless I could prove I purchased it, their hands were tied. I ended up finding my credit card statement and sending them proof of purchase and they STILL refused to give me store credit or a different garlic press. I spent over three hours of my time on the phone trying to get a customer service representative to help me. After pointing out to them that the garlic press has horrible reviews, proof of purchase on my part they STILL refused to make it right. I suggest no one buy anything from this company, I told them I would never buy anything from Crate & Barrel again. ABSOLUTELY AWFUL customer service and do not stand by their products.

I will never buy anything from crate & barrel again. Customer service is abysmal.

I ordered a piece of furniture online and scheduled a pickup The whole process felt uneasy. Why would you have me schedule a pick up when you haven't even confirmed that it has shipped or anything? Anyway, I went through the whole process got an email saying the order will be ready for pickup on my scheduled date. 2 weeks later it was delivery day and I get an email saying it isn't there! What the heck?? Are you kidding me? When will it be there? This year... next year? If I don't get it soon I will just process a chargeback on my CC but what a disorganized ordering process. Just stick with their little trinkets and stuff that they have in store. This is ridiculous.

If you are a sadist and want an easy and quick way to torture yourself and endure pain and suffering, buy furniture that needs to be delivered and installed from this mafia. Have fun!

If I could give this company a 0 I would. I have been waiting 3 months for a credit for the incorrect size rug they sent me. The employees don’t speak English, and just don’t care about the customers!! BEWARE!!

Absolutely terrible experience with Crate and Barrel. I placed and paid for my order in January 2025, and even after nearly six months, they have still not delivered the correct product. The level of service has been shocking — rude, unhelpful, and completely irresponsible. Every time I followed up, I was met with dismissive responses and zero accountability from the team. It honestly feels like I’ve been scammed. This is by far the worst customer service I’ve encountered — no resolution, no empathy, and no respect for the customer. Avoid Crate and Barrel at all costs. I will never shop here again and strongly advise others to stay away from this brand.

I ordered hampshire dresser from Crate & Barrel in January while I was pregnant, to complete my baby’s nursery. The dresser arrived damaged, with a clear manufacturing defect in the paint finish. I had to chase them for weeks just to get the replacement approved. Then they picked up the damaged one and left me with nothing. The replacement never arrived. When I called to ask what happened, they said, “Oh, it’ll be here next week.” They said that every single week for over a month. No one ever called me back — I had to keep calling and explaining everything all over again each time. I was the one doing all the work just to get what I paid for. After months of this, they finally scheduled a delivery but on the delivery day, nothing showed up. They didn’t even notify me. When I called yet again, I was told: “Sorry, there was a mistake on our end. The dresser won’t be available for another 2 months.” So now after 5 months, I have a two-month old baby and no nursery. I even missed a professional photo session I had planned around this item. And after all of this? Crate & Barrel offered me one thing: “We can cancel your order and give you a refund.” That’s it. No effort to fix it. No expedited solution. No meaningful apology. Their customer service is beyond awful — no one takes ownership, no one follows up, and you’ll have to retell your story to a new person every time. It’s exhausting. At this point, it honestly feels like a scam. Crate & Barrel sells a premium image, but this experience was the opposite. If you’re expecting a baby or furnishing a nursery, do not trust them. I’m heartbroken, angry, and still left with nothing.

We have had our rather expensive sectional 3 years. So far two of the sponge cores have collapsed. No warrenty , no guarantee. Can’t help. Thanks but no thanks. For the last two years we’ve been saying we wish we had never got rid of our old sectional. It lasted 3 times as long and was half the price. Of course one of the sponges is for the sectional piece. And so we can’t swop it for another part of the sofa