Crate and BarrelReviews of crateandbarrel.com

We purchased five final-sale bar stools. Only one was shipped without notice; we were told “final sale, no refund,” and charged shipping as if five items shipped. After significant time on the phone due to Crate & Barrel’s store-card issuer transition, a refund check was eventually issued; however, the process was fragmented, communications were poor, and we spent ~2.5 hours resolving a merchant error. The final offer was just a small coupon, which does not reasonably compensate for the time and stress involved. We request written confirmation of $0.00 balance, full reversal of shipping/taxes tied to undelivered items, and appropriate goodwill (gift card or meaningful non-restricted discount). Documentation available: Crate & Barrel “Order Statement” email for Order 354931029 reflecting “Refund pending: -$253.49.”

Over 4 months and spent over 9K on a few couches. Still waiting. Terrible customer service too

They provide false advertising on products. They get you to sign up for 15% off on your order and when you place the order you do not get the 15% you get "free shipping" which makes zero sense as shpping is free on orders over 149 it states on their website.

Twice I have had to contact Crate and Barrel regarding their 15% off coupon for signing up to their newsletter. Twice I have had horriable responses. Basically putting the blame on me. Telling me the coupon only applies to a regular priced item. (YES I KNOW THAT) The Item I am looking at is NOT on SALE and Coupon should be valid. And around and around we go on their website!

Be very careful when using the online Post Office change-of-address website. You will find that, unless you are very careful, you will have "opted-in" to get promotional emails from Crate and Barrel. They will fill your inbox with junk on a daily basis, and there is no UNSUBSCRIBE link in any of their emails. They just keep sending these advertising emails, and there is no way to turn them off. Very unprofessional and smacks of poor customer service.

Ordered a sofa in May. Cushions didn’t arrive until mid-July after being promised “3–5 days” dozens of times. When they finally came, they were the wrong color. I re-ordered in mid-July and again was promised “3–5 days.” Weeks later, still nothing. Fed up, I canceled the order two weeks ago. Yet today, huge boxes of cushions showed up anyway — in the same wrong color I had already rejected, even after I sent photos requesting dark grey. Customer service is awful: 20+ minutes on hold, emails ignored, and voicemails without a callback number. One associate even apologized for delays because she “took days off.” Why should customers suffer for lack of coverage? This has been dragging on since May with no resolution. Crate & Barrel corporate should be embarrassed by this complete failure of service and quality control. Never again.

This companies' customer service is awful. I was promised that a wedding registry gift was in stock(wooden salad bowl and tongs) and that it would be delivered next day delivery. Apparently, it was out of stock Why lie to get the sale and it made me look like an idiot not having a gift for the shower. I will never order from them again. I should have gotten something from Anthropology or Target where she is also registered.

Absolutely HORRIFIC customer service and overpriced items. I ordered over $10k of items/furniture for work and items arrived damaged, and it took THREE attempts to deliver until item was eventually discontinued. This is a joke of a company and I will no longer be shopping here. They run you in circles when facing any issues and you can never get a clear answer from anyone that seems like an actual human that speaks English. I also used them for my registry (prior to the terrible work order experience) and I regret using them. A several hundred dollar silverware set we were gifted rusted and tarnished just over a month th after using it. Customer service’s answer was simply giving cleaning instructions. Obviously useless as the damage was already done, plus I had already been taking the proper cleaning steps. They said because it was “past 30 days” there was nothing they could do. Also found out that the set was marked up nearly 50% of what it was listed for on other retailers websites. Just a complete and utter SCAM, joke of a company. Not to mentioned the employees in store who heckle you and won’t let you shop in peace, just trying to get a sale.