CrashPlanReviews of crashplan.com

I hope someone will intent a cause against CrashPlan. Their service is VERY DANGEROUS.

sh!t service. The app stopped connecting on my computer, system stopped working altogether. Go into my account to see whatsup- I never forget my passwords, somehow says I don't have correct PW. So I can't even log into my account - they say they'll send a "forgot pw email" I get NO e-mail. Try to find their customer service there IS NO "customer service" the phone number goes STRAIGHT to voice mail - there's no one helping. I had no other solution than to call my bank and put a BLOCK on this stupid app.

After almost 5 years of backup (and the money that goes with it, of course), they've deleted 10Tb of data, because of a service that is really not intuitive. They must think that everybody read every little line on their website during their weekends… There is an option on their app that says « Remove deleted data files : Never », well that does not really work. They should update the text with an « unless this and unless that… and still we might invent new rules that will get your data deleted because we don’t really care ». I got an answer from an employee for that : "The "remove deleted files" setting refers to files that have been deleted from your computer, not to files that have been removed from the file selection." (My fault, I should have guessed that...!!!). They don't care a bit, you’ve just lost a huge amount of work and their only answer is "sorry next time you should read this and that on our website... Not to speak of the restoration that is incredibly slow and a software that bugs all the time. Mediocre service! Well, at least since everything as been deleted, no hesitation to leave now!

This backup solution has deteriorated rapidly. The technical solution (Java) was never a solid design for a key system maintenance feature. As such, it always was slow and a memory hog. However, in the last 2 year with the "focus" on small business, it really has become very clear that the company is more focused on bringing in more money without providing any substantial improvements. Backups are still slow, restore even slower, no support for recent version of Ubuntu. Various tricks to be able to keep invoicing you.

One of the worst pieces of software I've ever used. Will kill your battery, CPU, and bandwidth — all that constantly, no matter how long you leave it to run for, and *for nothing*. You won't even be able to get your backup back should anything happen.

Like others have commented, they keep changing their terms & conditions and now for the first time ever I need to get my files back after replacing a device. Got about 10% of my files back. Software functionality pathetic. Now forced to download the files manually through their rubbish web interface. There is one reason and one reason alone to use a Cloud backup and that is data security. I am afraid you will NOT get that from this solution. DO NOT USE this software.

I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1. We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone. I have spent days working with their technical support ( experience not pleasant, very condescending, and unhelpful ) and then with their management ( better experience ) to no avail. They have no way to recover the files they randomly deleted and offered a "few free months of service" as compensation. Their attorneys say the company does not have a contract with its users, and therefore they are not in breach of contract by making these changes with no notification. I am leaving the service and you should be very wary.

I give CrashPlan Home 5 stars. Unfortunately, CrashPlan Home no longer exists. A little over a year ago all Home users were forced to go find another service, or "upgrade" to CrashPlan for Small Business. Oh, and the upgrade costs 4x as much for essentially the same service. Or is it? Actually, CrashPlan for Small Business is horrendously worse than CrashPlan Home. A backup service pretty much has to get one thing right: it needs to be reliable. CrashPlan for Small Business is the opposite. On one of my computers it frequently just stopped working. It couldn't connect to it's own service that was supposed to run in the background, but was too unstable and constantly crashed. To fix it I would normally have to do a series of uninstalls / reinstalls, and then start the backup over from scratch. Then a few weeks later it would crash and I'd do it all again. It was a complete waste of time, not to mention a risky proposition due to the many gaps in backup coverage. The problem I experienced on my other computer was much more straightforward, but completely mind-boggling. One day the software just decided to uninstall itself without a trace. It was as if it never existed on the computer. Poof! Obviously it was no longer backing anything up. Do not use this company EVER! If you already use them, run away as fast as you can. They deserve to swiftly go out of business.