CrashPlanReviews of crashplan.com

I pay for Crashplan for many years believing my data is safe. But it's not with Crashplan. Today I found all my data is deleted by service with no explanation.

I've been using crashplan since 2014 and thought I was protected. Unfortunately, my computer crashed last week and I tried to restore my data from crashplan. Good luck with that. So all these years, I have been counting on NOTHING.

I have been using CrashPlan for almost a decade, and am an IT Architect with 20+ years of experience. As of October 2021 CrashPlan for Business is no longer a backup service, deleted masses of critical backed-up data, and has confirmed that action in communications and on their website. Their notification to users was: Starting October 20, 2021, we will release a series of automatic updates to implement the following changes on all devices: • Deleted files retention limited to 90 days This message equates to: "find and restore all of your critical deleted files that you've backed up with us, or lose them." CrashPlan for Business now only provides a version history for EXISTING files and a "recycle bin" of deleted items for 90 days. Deleted files are only retained for up to 90 days, so if you lose a file it's gone for good unless you are able to identify and fix it in that 90-day window from when it disappeared. Computer crashed? You'd better recover every file in entirety, including the ones that you don't know are gone/corrupt/missing, within 90 days or less, or your data is lost forever. They have the statement like "Customize deleted file retention", which means you can have LESS than 90 days of backup. They do not promote this deficiency on their website, and have now lost hundreds of GB's of my data because I have relied on them as a backup provider. Avoid this service unless you just need version history for live, in-use, existing files on your systems. It's not a backup.

Server stopped connecting to their servers and they would take no steps in helping us remediate. Clearly their servers refusing the connection but they do not care. Horrible company with horrible tech support. The reality is this is a consumer based product and you are better off not deploying in your enterprise.

Their support is very bad. They are closed on the weekends so you have to send them a message and they will get back to you when they can. No chat box. So now its Monday noon and still nothing. Yes they want the 2FA code but I am not receiving any notification. I think they really messed that up. You better check your account because chance are you are locked out if you havent been in a while.

If I could rate their service with negative stars I would. I am trying to login to my account to update my CC and I can't because they forced 2FA and never set me up. No way to contact them to fix this.

These people are absolutely ridiculous, for the past 3 months, the simple task of logging in to check system or invoices has taken me 1/2 hour+ talking with their "Tech Support" to do what should be one of the simplest things Tech support is absolutely useless I don't even know why they have them, they cant do anything for you. I ABSOLUTLY ADVISE ALL TO STAY AWAY if you want to keep your blood pressure low, because these people have no desire to establish any good customer relations, try asking for a supervisor after thier clueless support gives you the run around for an hour ..urrrgghh!!!!

Twice now in the time that I have been a customer Crashplan has summarily eliminated product features that I relied on. They now have drastically reduced their deleted file retention policy, making it significantly worse for customers, and are not lowering the cost correspondingly. My suggestion is not to get into a lasting relationship with CrashPlan without understanding that they will most probably change the terms on you, once you have a ton of data parked there.