CrandallofficeReviews of crandalloffice.com

Although the chair didn't work out for me, the speed and attentiveness their team took with my return was astonishing, and shows their a trustworth company.

They have above-and-beyond service that I've never experienced before. I had some challenges with my chair, and they were prompt in getting back to me via email, walked me through step by step how to fix things, and honored their word every step of the way.

I have a great Steelcase chair that I've had for years. The gas cylinders that allow the seat to raise up and down eventually run out of gas and need to be replaced. I discovered Crandall watching one of their videos - "Replacing the Gas Cylinder on a Steelcase Criterion Chair" - and decided to order a replacement cylinder from them. I'm not a fix-it guy, but even I could replace the cylinder with the video and written instructions provided by Crandall. They shipped the gas cylinder via FedEx -- for free! I've purchased two cylinders from them over the past few years and am very please with the product and service. They will also answer questions via chat or email, if needed.

Why would anybody pay full price? I needed an ergonomic chair and was disheartened to see that it seems to be one of those industries where you get what you pay for, and it's a possibility to spend several hundred dollars and face real buyer's remorse. So, you have to shell out over a thousand dollars to get something actually good. Well, Crandall is the antidote. I'm really happy with my Steelcase Leap chair. a couple of scuff marks on the base are the only giveaway that this isn't a brand new chair that would retail for $1600. I'll GLADLY take those minor cosmetic blemishes for an $800 savings. It's a great chair and I also like that I'm supporting a family owned American small business by buying it. I'll definitely be recommending them to everyone looking for a premium office chair.

a great experience working with Kim.... highly recommend CRANDALL & the Leap V2 chair. A BEAUTIFUL CHAIR BUILT LIKE A TANK !!! 5 STARZ !!!!!

I purchased a refurbished Aeron chair from Crandalls and from beginning to end, it was a fantastic experience. I accidentally typed the address incorrectly and emailed customer service to correct it. They responded in minutes, asked me to call, and were lovely - all fixed in five minutes. The chair arrived when they said it would, looking brand new, and the assembly instructions were great. I’d buy from them again in a heartbeat and have recommended them already!

Just got my refurbished Steelcase Leap and I dont know how they did it, but Crandall has actually improved upon this iconic design. I could not be happier with this purchase. The only thing that surpasses this chair, is their customer service. White glove is how I would describe it. They take their time to ensure you are completely happy with your purchase. I felt "hand-held" throughout the whole process, which was needed for a big purchase. Can't remember the last time I was this enthusiastic about writing a review.

Amazing experience for the following reasons: 1. Very empathetic and responsive support. I was not able to add a coupon due to website issues so they offered me a discount post purchase with no delays. 2. Delivery was on point. Shipped exactly on the date promised and delivered 2 days ahead of promised date. 3. Post purchase experience was great. The chair i ordered was of slightly different color that what was shown in website and the team was more than happy to give me a new color asap. 4. Product itself was great, good quality (Ive used a new harman miller and steelcase chairs at work and these are as good as the new ones.