Craft Sportswear North AmericaReviews of craftsportswear.com

It's really hard to return anything you order from here, and the sizing is very strange. It costs $10 to return anything, even if you want to exchange it for the right size. Very disappointed, especially given how easy it is to return and exchange clothes with literally any other high end athletic wear organization. Definitely not worth it

Jeg handler stort set kun på nettet og har aldrig handlet et sted, der er så langsomme til at levere varen OG til at returnere pengene for returnerede varer. Der er nu næsten gået 1 mdr fra bestilling og har endnu ikke fået penge retur selvom varen blev returneret med det samme.

Craft are The Swedish chef of e-commerce. Craft returned 3 days after I placed my order to inform me that 2 of 3 items were out of stock although I could easily order 3 days before. When I wanted to cancel the remaining order I was told that was not possible because of "the system" which now means I have to spend time returning their item which I do not want - very poor customer experience - I recommend shopping anywhere else.

Ordering online was simple. Unfortunately, the product did not fit properly and a return was attempted. With Craft, you are advised to obtain a reference number prior to mailing the return. Numerous attempts were made via both email and phone. No one from customer service ever answered the phone or returned a message, and all emails remained unanswered. After several weeks of being fed-up, I decided to by-pass their customer service line and made verbal contact via their accounts payable line (figuring that line would definately be monitored). Days later, I received a return reference number and thus mailed the product back. However, no one from Craft picked up the package at their supposed delivery address so Canada Post has mailed it back to me. My advice when dealing with them - just DONˋT!

I was worried about the comments in this website, but I have made 2 orders, both of them arrived on time, and my refunds were done, too. Everything was ok, and the products are nice. I had some questions about one of my refunds, and they answered quickly by mail.

This is about Craft in Sweden! The Craft products have great quality but if they don't fit and you have to retur them be prepared! I've sent my pair of training tights back 1 or days after I got them. After 3 weeks I see they received it but don't hear anything. After my first contact they apologise and say that due to Easter holidays it's a bit delayed etc. Fine. After another 10 days nothing. I contact them again to hear that due to sickness on the financial dept. The returns were delayed but now my money is on the way. Now after 1 month since all this, I got a mail from Klarna saying they're gonna refund my money and it might take up to 10 business days to actually see the money on my account. Seriously????? Never again!

Jag har två gånger behövt returnera skor som jag har beställt. Första gången hörde jag inget från Craft på två veckor efter att ha returnerat produkten. Efter att själv ha kontaktet kundservice fick jag veta att de tog emot min retur för länge sedan men inte brytt sig om att säga något. Dröjde ytterligare någon vecka innan jag fick pengarna tillbaka. Andra gången jag returnerade en vara som inte passade fick jag heller aldrig någon bekräftelse på att varan var mottagen. Jag hörde av mig efter två veckor och fick veta att den visst var mottagen men inte hanterad. Nu sitter jag här mer än en månad efter att jag har returnerat varan och har fortfarande inte blivit ersatt för den returnerade varan. Helt otroligt dåligt! För de höga priserna som företaget tar för sina produkter är ju det minsta man kan begära en dräglig returhantering. En otroligt viktig aspekt för ett företag som säljer skor/kläder. Jag kommer aldrig beställa härifrån igen.

Selvom produkterne er gode, var Craft næsten en måned om at give mig mine penge retur for en vare, jeg havde returneret.