Craft Sportswear North AmericaReviews of craftsportswear.com

Very nice gear, but fulfillment is atrocious. It has taken weeks to get a pair of shoes on multiple occasions. When I inquire on the whereabouts of an item I am told "we didn't work weekends". Good luck with that in retail lads.

Jag skulle rapportera en retur via Klarna, men det fungerade inte. Klarna uppmanade mig att kontakta Craft sportswear i stället, vilket jag gjorde. Fick prata med en person som var extremt otrevlig som sa: 'Och vad vill du jag ska göra åt det?'. Hon var mycket ovillig att hjälpa mig, och hon tyckte att det var mitt problem, inte deras! Kommer aldrig beställa därifrån igen.

Their customer service is a joke and their website is working really bad. Have paid for my order, money is transferred but no order was made. The answer I got is like I said a joke. No real effort shown to solve the case…

Their customer and delivery communication is horrid. Ordered on lined due to an iFIT promotion Over a week after taking money from bank, I finally got a notice that a label was created at UPS. Two days later finally got a notice that shoes would be delivered in 2 days. When the WOMEN'S PRO ENDUR DISTANCE shoes arrived found them to be stiff and quite hard to put on. The shoes had to be almost totally unlaced for them to be put on. Even after a week of trying to break them in they still have to be almost totally unlaced in order to put them on. On top of that the shoe laces are so long one has to tuck them into the shoe so the don't drag on the ground.

This is about Craft located in Sweden. Shipping went fast and smooth, contact with customer service was quick and helpful. I had to contact them about my return as the site doesn’t indicate the return process time (it’s 10-14 business days). However, I didn’t receive a return confirmation after 10 business days and contacted customer service again, they processed the refund immediately which was great!

Products are ok - but misleading product reviews. I purchased a pair of trail Running shorts from them. The shorts themselves were marginally functional. I don’t think they are great, but they are useable. I wrote an respectful, honest review on the product page on their website. I submitted the 2 star review on two occasions and have also followed up by posting a question as to where my review was and why isn’t it being listed. They only other two reviews are five star with little commentary as to why. They have not published my less-than-five-star review, which seems deceptive. Craft allows positive reviews but won’t publish negative reviews…? Take the criticism and make a better product. Don’t filter reviews to inflate your sales, customers have the right to know what’s good and bad about a product. It saves time, money, energy, resources, is more sustainable than shopping back and forth, etc. Please do better.

Customer Representative gas-lighted delivery problems multiple times. They insisted the customer to resolve issue and directly contact the delivery service although it was mentioned in the communication email multiple times only sender can rectify the address issue. The entire transaction got one-sided cancelled after credit card chargeback was mentioned.

I returned a package that arrived 1 week ago according to UPS but still didn’t get any message from Craft. I had to reach out via email and Instagram and all I get is answers about how busy they are these times, but not asking for patience or so, just telling me to wait longer. Terrible customer experience. I don't recommend.