RH
Poor quality. Poor customer service
Update: After leaving my review, I received an email from the company stating they were sending me a new sign and asked I remove the review. I was disappointed as it wasn't sent with intention to make things right but to seemingly bribe me. I decided to wait for the sign to arrive then would gladly update my review to let buyers know how things were resolved. The sign, however, never arrived. When Customer Service emailed again requesting I remove the review, I let them know I had not received the shipment and asked for a tracking number. They have since stopped responding. I don't believe a replacement sign was ever sent. Buyer beware. ___ I emailed the company before ordering to ensure it would be able to survive the elements. I was told it was weatherproof and sent photos asking for color suggestions to match our home. When the sign arrived, it was brown (not even close to a light gray) but worse yet, the letters weren’t properly adhered and were falling off. I immediately emailed customer service and they told me this can happen and suggested I just go buy wood glue and repair it myself. Regarding the stain color, they simply said they used the one I selected and it was my fault as stain colors can vary. I have since repaired the sign myself and hung it for only a few weeks in our seasonal home. The board warped in the heat to the point it no longer hangs (I always bring it in before it rains as I didn’t trust it to last). I contacted customer support by email and followed up twice and haven’t received a reply other than “they will look into it.” For $300+ for a custom sign, it was a total waste of money. Really poor experience all around.