Marni P.
Storm door lock
the product shipped on time. fit great and worked perfectly thank you!

Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Marni P.
the product shipped on time. fit great and worked perfectly thank you!
John W.
Awesome, great service.
Bp
Fast service
Scott
Bought 2 padlocks. one was not in stock and i got a call back very quickly explaining the situation and my options. great customer experience.
cair07
Great service and quick ship.
Alex G.
Ordered on website and a week later was notified that my choices were special order. There was a $50 dollar minimum on special orders. This was not posted on site. So my order got cancelled. Someone could have reached out to me 24-48 hours after my order was placed. The outcome would have been different. Finally, asked for cancellation confirmation. There person I emailed never responded back. I would not recommend to my family or friends based on my experience.
Response from Craftmaster Hardware, LLCAug 5, 2020
Hi Alex, We apologize for the experience you had. It is not typical of how we perform. We will look for other ways to increase visibility and communication of the $50 minimum so this doesn't happen again. Below is where we communicate the minimums throughout the order journey. We typically send an email if an order is below the $50 min. "We are in receipt of your web order, but unfortunately we have a $50.00 minimum". Front page of our website has our minimum requirement policy Top of shopping cart page in yellow notes: Orders Of Less Than US$ 50 Will Not Be Processed! At login and bottom of each page we also note the minimum. Thank you for contacting us. Dan Donohue
Joanne H.
This is a company that is above all the rest! They have called me on an issue and have followed my instructions. Receipt of order is prompt. Vel-Key notebooks are the best way to identify and store keys. Thank you, Craftmaster Hardware, for your customer service and great products!
Response from Craftmaster Hardware, LLCAug 12, 2020
Thanks for the review Joanne!
Matthew A.
Order won't work with my door knobs. Called and left message but haven't heard back