Craft Auto PartsReviews of craftautoparts.com

Don't order anything from this company he is a broker you may get the right part or you may not if you get the wrong part and send it back they will charge you a 43%restocking fee and it's there fault you can't get your money back i had to dispute the transaction own my card I am getting into touch with the bbb company and report them so what every you do don't fool with this company for nothing now they won't accept my calls it's been a nightmare

THIS PLACE IS A SCAM; I ORDERED A TRUCK FRAME AND GAVE THEM THE MONEY UP FRONT FOR IT AND NEVER RECEIVED IT. WAS ORDERED IN APRIL ITS NOW ALMOST OCTOBER. EVERYTIME ID CALL THERE WAS SOME SORT OF EXCUSE AS TO WHY IT WASNT HERE YET UNTIL THEY FINALLY STOPPED TAKING MY PHONE CALLS. PLEASE DO NOT BUY FROM THESE PEOPLE THEY ARE CROOKS AND SHOULD BE PUT IN JAIL!!

You really should give an option of zero or negative stars. I contacted this company on August 10th to order a part which I assumed was going to be a used part. I explained what part I needed and I was sent a picture of the part that this person thought that I was asking for. I responded that no, the picture that they sent was of an actuator that was working in conjunction with the part that I needed. I sent back a picture of the part that I needed and this person told me that he understood completely the part that I needed and that they had it and they would be able to fulfill it. I was quoted a price, I signed documentation for that part and I had to continuously bother this person by the name of Enzo about a tracking number. It took them a couple of days to even get the part to the shipping company and when the part arrives it turns out that it was the part that I had originally said no to and I was charged an exorbitant fee for the part. The part that I received in the mail I checked on eBay and was able to get that particular part for $200 less than what I had paid for what I thought was a used part. I immediately contacted the company again and dealt with Enzo and explained that I had been shipped the wrong part and again reiterated what I needed. Enzo told me that he now understood perfectly the part that I needed and that I needed to pay an additional $170 and that he had found the part that I needed and sent me pictures representing that this was the actual part and it was going to be shipped. After an additional week of waiting and begging for a tracking number for the new part, and not being able to talk to Enzo on the phone, I had to initiate a forced refund from my bank on those two different transactions. These people are not responsive to phone calls or text messages or messages that are entered into the contact us section of their website. They are not apparently interested in anything concerning customer service, they are not interested in if a customer is satisfied or not, and they apparently are going to do the absolute bare minimum required. I would recommend that if anybody is tempted to do business with this company I would seriously rethink that decision. To make a long story short, I have been waiting for a hard to repair my car for almost a full 3 weeks since I was told that I was being sent the part. Addendum: I was contacted this morning by Enzo. He is insisting on receiving the returned part at my expense today and that he will not send the correct part until he receives the wrong part back. He also told me that he is charging a 40% restocking fee.

They failed to reimburse on retuned part no.25729655

I ordered light from Alex, light took 3 weeks the never mention paying duty to have the light delivered. I SENT them the VIN number to assure they send the correct part for an Led Light. After installation it the wrong light a halogen. I called to return the light Alex crooked ass stated because we installed the light there would be no refund. Question now can know if it works without installing the light. They sent the wrong.light knowing after we installed it they default to this cooked policy. They might offer a better price but its a parts scam. If i had read other reviews before ordering from them I would have paid more from a reputable supplier. I called them over 20x not 1 return call. Once I used my friends phone and he picked up playing dumb. This Alex guy is a coward with poor ethics. Beware of this company. I'm also going to report them to the BBB and dispute all charges.

If I could leave a -0 review, trust me, I would. Long review here, but I am writing this to help you make a better decision when attempting to purchase from this vendor. here goes. On 3/26/24, I contacted the vendor (CraftAutoParts.com) by phone, and spoke with a representative Alan L., for an auto part for my vehicle. After speaking with the representative, I was told that the part would be a brand-new part and should not have any issues, the representative re- assured me before the purchase. I proceeded with the purchase for the item for my vehicle (Rear Differential) from the vendor Craft Auto Parts (High Springs City Boys) on 3/26/24 in the amount of $1,426.00. The part was delivered on (3/30/24). Although looked new, the Part was placed on my vehicle; however, the part was determined to be defective and did not work. On Tuesday (4/2/24), I contacted the vendor (Craft Auto Parts) representative Alan L. by phone to inform him that the part did not work. Alan then re-assured me that a return label will be sent after 24 hours. While in between, he mentioned they were working on a replacement part. After the 24-hour time-frame had elapsed, date being Wednesday, (4/3/24), I contacted the vendor by phone, and Alan again re-assured me that the company was “working on it, to generate a return label and initiate a replacement part and it takes sometime so keep patient”. I responded, “I am being patient, but the replacement part needs to be checked for accuracy and for malfunctioning and that this was a terrible inconvenience, and that I didn’t want to keep dealing with parts that are not working. Then Alan provided a “concise response” by saying “Thank you for your patience and understanding. We’re prioritizing a thorough check on the replacement part to ensure its accuracy and functionality. Rest Assured were committed to resolving this inconvenience for your promptly”. Again, I trusted that Alan would do the right thing by the consumer and proceed with providing customer service and the replacement part for which I had already paid & return label. On Thursday, April 4th, Alan was contacted again. The message that was received now said the following, “ it’s in the line- up we’re checking the malfunction issue for the damaged part and meanwhile getting ready the other one for replacement. Also, a return label so kindly co-operate let the quality department work.” However, but this time a return label still hasn’t been sent to me nor have I sent the returned part due to not having the returned label that was said to be sent after 24 hours. I then questioned Alan, “how are you all checking the malfunctioning part when I still have the part?" Response from Alan, “We are checking the malfunction as an issue if is possible to happen with the following part or not. And meanwhile proceeding with replacement part as well. So kindly wait and let us take our time”. I then messaged, “I am trying to wait patiently, please keep me informed regularly throughout this processed. Time is of the essence” April 5th, No update from Alan. Attempted to contact him by phone, No answer, no return call. However, a text message was received afterwards. It said the following, “I will reach out to the office and check the status”. After this message, I had enough of the promises, and no corrective actions on the company’s behalf while my vehicle was still not fixed from me purchasing a part that I thought I purchased from a reputable company. I responded, “I’m tired of the lies, and that I need my full refund.’ Alan then responded, “Now I’m not gonna give you a single reply, just send you the return label, and that there are no refunds. Thanks” After the last communication with Alan, I was then in contact with a new representative from the vendor, and we messaged about the refund process. I was told over and over to cancel the dispute with my bank by them, but at this point I had/have no trust or credit worthiness with this company and kept my dispute open with my bank. Since then, there was some communication back and forth, two months later after getting BBB involved, a resolution for me was a partial refund 1069.00 but I paid full total amount of ($1,426.00). because I’d sent back their part over a month ago, I requested a full refund several times, and I was told by the vendor that my money was stuck with the bank. There were inconsistent stories and no real truths given to me from this merchant. The auto part was deemed defective and did not work for my vehicle and that is the reason it was sent back, thus why I was seeking a full refund especially after they had their part in their possession since middle of April of 2024. In the end, I loss time, and money dealing with this vendor. Although, the company communicated, we received run-arounds. Buyer PLEASE BEWARE!! BBB was a life saver!

Never received ordered parts and received nothing but the run around: currently seeking restitution thru my credit card .

I ordered several parts 03-23-2023 I was sent a contract to be signed via Adobe. Craft Auto parts found one item on ebay with brush auto salvage for 390.00 I paid 532.99. The item was not both parts I ordered. I was supposed to receive it on 03-26-2023 I did not receive it until 04-14-2023. The item was not had broken parts and did not include shifter linkage I had ordered. I returned what I had received. After begging for a return label. My USPS tracking number sent a verification email proving the returned item was delivered on 05-02-2023. I forwarded a copy proving it was received by brush auto to Craft auto parts com I still have not received a refund. I contacted them by phone. They are hanging up on me. I have reported them to the federal trade commission and I am disputing the transaction with my bank.