Mrs Jenny T.
I was due an upgrade on my mobile phone…
I was due an upgrade on my mobile phone so, as i had dealt with Car phone Warehouse in the past and had no problems, I thought I'd deal with them again. I was staying in Portsmouth so used the Portsmouth branch. The young guy dealing with me was efficient and curtious and polite. It was when things were handed over to the guys who do the changeover from one mobile to another. I asked for everything to be changed over and knew I was going to be charged £9.99 for this. I was told they needed half to three quarters of an hour to do so. On returning about an hour later the data had not been done completely. (They blamed the fact that the signal wasn't very good in the shop). I paid the bill and, on returning home to Chichester, I went into the Chichester store and, after checking that I'd paid for the service, which wasn't on the system, very kindly completed things for me. Yes, I paid for the service in Portsmouth but it was never logged on their system!!