C.G
Neugent branch
This is to Jade who wanted more details about my initial comment on this branch. I am a working mum and do not have a lot of spare time to waste.I need my phone for work and not a tech person. One of my issues is the length of time one need to wait to be seen. It can be easily one hour.They never seems to have enough staff for the customers. When I initially purchased the my upgrade I had a very good experience with the young girl who served me -Esthar was her name- I think- She was really knowledgable and helpful showing me how to set up the phone etc.- a real asset to your company.Only thing I wished was that she could have offered help to decide on the correct phone.BUT I waited over an hour to be seen and I was fed up waiting by the time I was seen. My phone developed problems 3 weeks after purchase. Phone wasn't holding its charge, becoming very hot and not loading emails.I went back to the store and was served by another young lady-no name badge so don't know the name. She was not interested when I tried to explain the problems with the phone. She didn't want to even touch the phone. There was no attempt to help.saying that I need to go to a branch with GEEK squad. I even had to ask her for the nearest branch before she volunteered this information.Her verbal and non verbal language was of someone who would do the bare minimum. Next day I made time to go to the nearest branch-Bromley Mall-who changed my phone and couldn't understand why I was sent to them as 28 days has not lapsed since my initial purchase. They change my phone and very kindly transferred my data over also, My phone still wasn't working so I anxiously went back to the Nugent branch. If I was served by the same young lady I would have to chosen to wait for some one else to be free.Luckily I was served by a young man [?sie] who was really enthusiastic and happy to pass on his knowledge more than willing to help. I don't feel that I should have to feel anxious or stressed about returning to your stores just incase I get served by an unsympathetic staff member.Its a shame that the over all score has been reduced by poor hiring and training of staff and long waiting times. It only takes one person to let the side down! I wasted so much time trying to get a workable phone and its difficult for me to imagine using them again when I come for the next upgrade, Regards Mrs Champika George