The Carphone Warehouse is Europe's leading independent retailer of mobile phones and services, with over 2,000 stores in 10 countries. Over the past 5 years, The Carphone Warehouse has built up a significant Telecoms business, which already contributes half of the Group's revenue and is set to be a major driver of future profitable growth.
Cpwplc (cpwplc.com) has 14 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Billy L.
Recently upgraded on the 1st of July. Deal was 15gb for the price of 5gb. Never recieved the 15gb. After a few calls to customer service I was told I had to provide proof of the deal. Despite them still offering deals on the website. Thought they were pretty poor at dealing with my query. The comformation e-mail just says 5gb promo. Buyers beware check your getting the deal on offer.
Andrew D.
Ordered new Samsung galaxy s8 online. Website clearly states delivery on 28th April. The confirmation stated expected delivery 28th April. 2 days after placing the order I get an impersonal email. Dear Customer due to technical issues your order will be delayed by 24 hours. I emailed to cancel the order which has been done but the worst thing is their website still stated delivery on 28th April. I wonder how many other people they conned into ordering whilst knowing they could not meet their fulfilment. Also siting technical issues is an extremely poor customer email.
Irene S.
This again is for Jade who promised me that she would investigate this matter.Still no response from her and Still No Refund!
Vish B.
We're not reviewing about the phone (as that was fine) but as for the aftersales service of carphone warehouse, it wasn't very professional or helpful. We signed a contract when we purchased the phone, so that we would pay insurance every month for the free Tv we received with the phone but the Tv went wrong. It was taken away to be mended or replaced but so far we have not received it back. We feel like car phone warehouse are not being helpful in getting the TV back, especially when we heard that our TV had been sent back to carphone warehouse but carphone warehouse don't seem to know anything about it. THEY ARE KEEN TO HAVE YOUR MONEY BUT NOT VERY KEEN TO HELP.
