CPPDieselReviews of cppdiesel.com

Response from CPPDieselJun 25, 2017

Kevin, I apologize for the misunderstanding. Your order was placed after our order cutoff time for shipping and it shipped out direct from Cummins the next business day and you received the following day. This delay was explained in the email that you received within one hour after your order was placed. Unfortunately, there were no faster shipping options to speed up the delivery than the Next day air that your order was shipped. Thanks, Jamie

Response from CPPDieselJun 14, 2017

Donny, When you placed your order for the piston, we emailed you within 1 hour letting you know that the item was out of stock and that we the manufacturer would not ship a single piston, but only a quantity of 6 only. Therefor we had to have them shipped to our facility first, then we sent the single piston to you. This unfortunately was the only way to fill your order at the time of purchase. We did our best to keep you updated and offered upgraded shipping to get it to you sooner which you declined. I am very sorry for this inconvenience and hope that we can earn the chance to help you in the future. Thanks, Jamie

Response from CPPDieselJun 11, 2017

Robert, You placed a order with us on June 1 for the shifter stub. We emailed you June 1st letting you know that the item was on backorder and would refund your money if you couldn't wait. On June 2nd you requested that we refund you and we did so on June 2. I am very sorry that the item was out of stock and I do apologize for the inconvenience, but manufacturer back orders are out of our control. After reading the emails between you and my staff, I feel that we handled this situation very well and you received very good customer service. Thank you, Jamie

Response from CPPDieselMay 15, 2017

Chris, I apologize for the confusion with your order. Unfortunately, some of the items that you ordered were out of stock at the time of your order and had to be drop shipped direct from the manufacturer. We apologize for this inconvenience and understand your frustration. If you decide to give us another chance in the future, we can let you know availability at the time of your order to help give your customers better information on expected delivery. Again I apologize and would like to personally help you in the future. My name is Jamie. Please contact me at ext 3 and I will do all I can to make sure you are well taken care of. Thank You.