CPPDieselReviews of cppdiesel.com

Worst customer service,nobody ever answers phone or e-mails or calls you back to let you know what is going on with your order.I will never order anything else from them again!!!!!

Awful customer service and awful business services in general! We had ordered lines from them four months ago, and had to return them so we sent them right back. After about a month of not hearing from them or getting our reimbursement we called day after day and emailed. Everytime we called we had to wait at least 15 min to talk to someone and always go either put back on hold then disconnected or hung up on. And when we did speak to someone they told us our reimbursement was less then what we actually paid!!! Finally four months go by and they say our reimbursement has been processed for $639 (even though we paid 691.53 for the lines and 27.06 for shipping)....NOPE. Still no money from them and now we are back to not not being able to get in touch with them. Sick of getting excuse after excuse and being ignored!

Order on the 4th of July so I can expected a day or 2 delay, but I got an email a day later saying it's going to have to come from the manufacturer and will be taking 7-10 business days.

They informed me after I ordered the part it was a special order item and would take 1-2 weeks before shipping. Not a big deal. At the 3 week mark they could not tell me when they would be able to ship it. Still not a big deal, just cancel the order and issue a refund. That is when things went from not good to down right BAD. They issued some email copy of a receipt showing they issued a refund in April. No confirmation number for it and when it never went to my account, I emailed asking about the refund. Every week about I have left messages, sent emails and rarely get a response. I explained I have my visa account statements to show I never received the refund but they do not seem interested in seeing that proof and continue to tell me they sent the refund instead of having the transaction traced by their bank. So no part, no refund, and really NO customer service!!!!

worst service ever! i ordered a couple parts...wait a week then they tell me the parts are being drop shipped from manufacturer....still waiting for parts. Ive since ordered and recieved the same parts from another source...ill never buy from these people again. furthermore i doubt if ill ever get my money back from this company.

Terrible, took more than 30 minutes to get a customer service representative on the phone. They then did not even try to help me with my issue. They don't stock the item I ordered, it was dropped shipped then they refused to return the item. Just another example of how companies feel that the customers are here to serve them. The rep who replied below didn't even research the order, I didn't order a cam sensor I ordered a crank sensor. The rrason i needed to return the crank sensor is because I had to order a cam sensor because turns out my truck is one of the rare 01's that doesn't have a crank sensor. If I had known they were going to give me this much trouble I never would have order the cam senor from them. I can understand inspecting the item, checking to see if it's installed but I have an independent shop that can verify it's never been installed and as far as industry standards go it might be true but I know that local parts companies will return electronics as long as they can prove it's not been installed, that's customer service. CPP doesn't want to stock the item and therefore doesn't want to except the return because cummins policy with them is no returns. Just because cummins doesn't take the product back doesn't mean that good customer service wouldn't be for CPP to inspect the item and return it if exceptable. CPP would just turn around and sell it again anyway. That's terrible customer service in my book. I will never buy from them again, I'm sorry I've already spent nearly $1k with them over the last couple years.

Well i wouldn't know. I still haven't got it.

I called for tech support before ordering the part. I was put on hold for 40 minutes. This was unacceptable and frustrating. I began to wonder if the hold line was ever going to get answered. The recording indicated that I was call number two, which gave me hope that the call would be answered as received. It was hard to think that another customer had a 40 minute question, or that there was only one person receiving calls. The company could improve the call hold time. Once the call was answered the tech was helpful and answered my questions quickly and politely.